How to safely remove a USB drive when “Windows can't stop your 'Generic volume' device because a program is...












38














Sometimes when I try to remove an external USB hard drive I get the message:




Windows can't stop your 'Generic volume' device because a program is still using it.




I tried closing all programs on the Desktop, but it still won't give the "safe to remove" message. I am generally able to make flash drives safe to remove without a problem.



How to safely remove a USB drive when I get this message?



I have Windows XP and Vista if that matters.










share|improve this question




















  • 5




    Sleep the box, remove the drive once the box is asleep.
    – Daniel R Hicks
    Apr 11 '14 at 11:44






  • 2




    Still a daily problem on Windows 10 Pro (1703, 15063.413, x64).
    – Tamás Bolvári
    Sep 16 '17 at 23:56
















38














Sometimes when I try to remove an external USB hard drive I get the message:




Windows can't stop your 'Generic volume' device because a program is still using it.




I tried closing all programs on the Desktop, but it still won't give the "safe to remove" message. I am generally able to make flash drives safe to remove without a problem.



How to safely remove a USB drive when I get this message?



I have Windows XP and Vista if that matters.










share|improve this question




















  • 5




    Sleep the box, remove the drive once the box is asleep.
    – Daniel R Hicks
    Apr 11 '14 at 11:44






  • 2




    Still a daily problem on Windows 10 Pro (1703, 15063.413, x64).
    – Tamás Bolvári
    Sep 16 '17 at 23:56














38












38








38


19





Sometimes when I try to remove an external USB hard drive I get the message:




Windows can't stop your 'Generic volume' device because a program is still using it.




I tried closing all programs on the Desktop, but it still won't give the "safe to remove" message. I am generally able to make flash drives safe to remove without a problem.



How to safely remove a USB drive when I get this message?



I have Windows XP and Vista if that matters.










share|improve this question















Sometimes when I try to remove an external USB hard drive I get the message:




Windows can't stop your 'Generic volume' device because a program is still using it.




I tried closing all programs on the Desktop, but it still won't give the "safe to remove" message. I am generally able to make flash drives safe to remove without a problem.



How to safely remove a USB drive when I get this message?



I have Windows XP and Vista if that matters.







windows usb






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Dec 17 '18 at 22:56









Twisty Impersonator

18k146596




18k146596










asked Sep 6 '09 at 18:03









MikeMike

7672712




7672712








  • 5




    Sleep the box, remove the drive once the box is asleep.
    – Daniel R Hicks
    Apr 11 '14 at 11:44






  • 2




    Still a daily problem on Windows 10 Pro (1703, 15063.413, x64).
    – Tamás Bolvári
    Sep 16 '17 at 23:56














  • 5




    Sleep the box, remove the drive once the box is asleep.
    – Daniel R Hicks
    Apr 11 '14 at 11:44






  • 2




    Still a daily problem on Windows 10 Pro (1703, 15063.413, x64).
    – Tamás Bolvári
    Sep 16 '17 at 23:56








5




5




Sleep the box, remove the drive once the box is asleep.
– Daniel R Hicks
Apr 11 '14 at 11:44




Sleep the box, remove the drive once the box is asleep.
– Daniel R Hicks
Apr 11 '14 at 11:44




2




2




Still a daily problem on Windows 10 Pro (1703, 15063.413, x64).
– Tamás Bolvári
Sep 16 '17 at 23:56




Still a daily problem on Windows 10 Pro (1703, 15063.413, x64).
– Tamás Bolvári
Sep 16 '17 at 23:56










18 Answers
18






active

oldest

votes


















22














Look for RemoveDrive on this page (direct link to the Drive Tools page RemoveDrive tool section).

Those pages also have good related information.



The RemoveDrive tool is useful also when

you Do not get ‘Safely remove’ option in Tray for USB storage devices.






share|improve this answer























  • Anything that can tell you what is holding the drive is good. I've gotten this after I closed everything, all explorer windows even. So sometimes Windows just doesn't want to let the drive go.
    – Joshua Nurczyk
    Sep 6 '09 at 18:21










  • @Joshua, I have felt that sometimes Windows is Indexing the drive and holds it for that... The "-i" option on RemoveDrive disables the indexing service for a moment to remove the drive.
    – nik
    Sep 6 '09 at 18:22










  • I like Unlocker which is dedicated to the task of displaying and freeing open file/directory handles.
    – opello
    Sep 6 '09 at 18:24






  • 1




    Re unlocker: Note that this is dangerous. You will be able to remove your pen drive but you risk corrupting future files when a file handle gets recycled and both the new and the old program try to write data to it.
    – Hennes
    Aug 15 '14 at 21:39






  • 1




    Relevant article on technet which talks about closing file handles for deletion, but the same holds in the pendrive case.
    – Hennes
    Aug 15 '14 at 21:50



















7














Often this will be because the drive is being indexed; right click the drive>properties, and uncheck index. Or the AV is monitoring the drive - turn off AV to test this.






share|improve this answer





























    6














    There are several reasons to USB being undismountable:




    1. It's in use. Please note that if you're looking at the disk in Explorer, then it's in use!

    2. Windows is finishing copying a big file to or from the disk (rarely the reason)

    3. A bug in Windows causes conime.exe to get stuck on the disk (it may safely be killed)

    4. If the USB drive is formatted as NTFS, the journal of all file updates may still be open

    5. If disk indexing is on for the drive, Windows may be furiously indexing all files on it


    My advice is to:




    1. Make sure the USB drive is not defined as indexed.

    2. Wait, and then try again. It might work a few seconds later on.

    3. Buy Zentimo ($29.90) that does a good job of trying to remove the disk. Even if it fails, it still tells you which programs are using what files (I paid).






    share|improve this answer























    • would deleteting a large amount of data cause this problem? I deleted about 1TB of data, and it looks like the process completed, but the drive will not eject safely.
      – SoilSciGuy
      Oct 2 '15 at 18:00










    • @SoilSciGuy: If none of the above points works for you, use the free Process Explorer to search for "X:" (X=disk) to see if it's being used.
      – harrymc
      Oct 2 '15 at 19:05





















    5














    This is by no means a good answer, but you can always shut down the computer and remove the USB device.






    share|improve this answer



















    • 1




      Actually you can't! You'll hear the drive click. But if it's ejected the click doesn't happen. I don't know if that matters, but I've had problems with two external hard-drives (drive appeared unformatted), I suspect it was because of such shutdowns...
      – Alex
      Oct 9 '13 at 2:24










    • @Alex If you shut a computer down, it can't be using a drive if it doesn't have any power.
      – starbeamrainbowlabs
      Nov 2 '14 at 14:49










    • Shutting down the system was my solution until chkdsk started finding errors after doing that.
      – RockPaperLizard
      Jul 20 '16 at 21:17






    • 1




      @RockPaperLizard Then there's something wrong with the software. The OS told the program that it's shutting down, it still didn't flush writes and close the file. There's nothing you can do at that point besides smack the developer on the head.
      – dtgq
      Jan 7 '17 at 16:20



















    5














    I found the free USB Disk Ejector to be very useful:




    A program that allows you to quickly remove drives in Windows. It can eject USB disks, Firewire disks and memory cards. It is a quick, flexible, portable alternative to using Windows’ “Safely Remove Hardware” dialog.







    share|improve this answer























    • Looks like a great app, but did not work for me.
      – RockPaperLizard
      Jul 20 '16 at 21:15



















    4














    If it's none of the pedestrian/common options, it could be you have the drive listed as 'shared' on a network and have accessed it via another computer. In my case, even though the remote computer was off, it still had a lock on the directories. Unshare and it should work if that's the case.






    share|improve this answer





























      4















      • Right click on the properties of the USB drive in Windows Explorer.

      • In the popup window click on "Hardware".

      • Identify the drive and left click on it once to highlight it, then click the properties box.

      • Click on "Change settings".

      • Click on the Policies tab and select "Optimize for quick removal" and click OK.


      If you're sure that none of your own processes are still in use on this USB just pull it out.



      [Edit: Not found official Microsoft documentation of this method, but Cnet has an article about it: Quickly remove USB devices without using Safe Removal .]






      share|improve this answer























      • This method is so much better than all the rigamarole of the higher-rated answers.
        – NewSites
        Jan 25 '18 at 4:23



















      3














      Quick Way to Find Process/File Open that is Preventing Unmount:



      I just figured this out. With Process Explorer (free download) this is really easy.




      1. Download, unzip and run procexp.exe

      2. Choose from the "Find" menu, "Find Handle or DLL..." or hit Cntl-F

      3. Enter only the drive letter (followed by ":") in the search text box


      This will show you all the open files on your removable volume, the processes that own the file handle and the PIDs of the processes. Double click to highlight the process in the main window (top) and file (bottom). From there you can right-click the process to kill it or right-click the file to close the file handle.






      share|improve this answer

















      • 1




        Upvoted because this tip was pretty cool. Unfortunately, I'm still stuck. I found that explorer.exe was the culprit. I restarted explorer.exe and then did the search again, which resulted in "0 matching items". But I still get the error message "Windows is unable to stop the device...".
        – Ryan
        Jan 7 '17 at 15:40






      • 1




        In my case it says that only "System" is holding the reference.
        – TN.
        Jan 1 '18 at 22:47



















      2














      I think this is because Windows itself is still finalising the writes to the hard drive. I get the same message if I try to disconnect straight after copying some files. If I wait until the drive has stopped spinning then it disconnects without any problem.



      I haven't been able to find any information on why this is, so if someone could enlighten us I'd appreciate it.






      share|improve this answer





























        1














        Take a look for programs installed recently, which can prevent safe HDD disconnection.



        In my case it was Magical Defrag 2: any newly connected disk with new letter assigned was automatically marked, so now after unmark I can safely remove the USB drive.






        share|improve this answer































          1














          Simple fix (Windows 7 Professional 64-bit):




          1. Change the drive letter, and if you want to keep the same letter, change it back.


          2. The drive can now be unmounted.



          When you change the drive letter, it disconnects the drive from all processes that might be using it, as the warning message states. Once that happens, you can then unmount it the usual way.



          If you don't know how to change drive letter, follow these instructions.




          1. Control Panel --> Administrative Tools --> Computer Management -->
            Storage --> Disk Management (wait ~10 seconds for information to appear.)


          2. Select the problem drive under volume heading.


          3. Scroll to that drive in the lower part of window.


          4. Right-click on the drive, and select Change Drive Letter and Paths.


          5. Change the drive letter to one not reserved for another drive.


          6. Acknowledge the warning message.



          If you wish the drive to retain the original letter, simply switch it back. The drive can now be unmounted.






          share|improve this answer























          • Just so you know, that particular answer has been cited on a blog post : cybertext.wordpress.com/2017/02/22/… – for that reason alone it deserves an up vote. But unfortunately, I just tested this method with a stubbornly locked USB HDD, it doesn't work when the “System” process is the culprit (I get this regularly, and neither ProcessExplorer nor LockHunter can close the handles associated with four system files in $Extend$RmMetadata, and changing the drive's letter results in the same handles reappearing just a second later with the new letter).
            – GabrielB
            Dec 7 '17 at 14:58





















          1














          The 2 most reliable ways are ones that nobody has suggested yet because they are sometimes the most inconvenient:




          1. Log off. Log back on. Try again to safely eject the USB device (via the Windows tool). If even that didn't work, then:

          2. Shut down your computer entirely. Then simply unplug the USB device without asking permission.






          share|improve this answer





























            0














            This is due to the fact that there is at least a process/program that is still accessing your USB drive. It may not be enough if you just close all the programs on dekstop, if you are copying folders from/to the USB hard disk, you will get this message.



            Try and find what process is holding the resource and either complete or close the process and you should be able to remove the USB hard disk without any problems.



            Do let us know how it goes.






            share|improve this answer





























              0














              I've noticed this a lot. What we do is to share and then unshare the drive. It's had a 99% success rate. I have no clue why it works, but time to time it says another user is accessing the drive... even though I just shared it only to unshare it. Try that. You'd be surprised at the success rate.






              share|improve this answer





















              • This tip unfortunately hasn't worked for me with my external Backblaze hard drive on Windows 10.
                – Ryan
                Jan 7 '17 at 15:44



















              0














              For me changing the drive letter did it. I could not kill the accessing process cause it was PID 4 (system itself), which opened H:$EXTEND..... (did see it in Process Explorer).



              After changing the drive letter i could savely remove it.....
              WOW, Windows is a never ending adventure game..... :))))






              share|improve this answer





























                0














                this method worked to me
                1) : Run -> "diskmgmt.msc" -> Find your drive in the physical disk list (bottom pane) -> right-click the drive (the left-most part), not the partition -> Click "Offline"



                2) : Run -> "cmd.exe" -> type "diskpart" -> type "list disk", find your disk # -> type "select disk x", where x is your disk's # from the last step -> type "offline disk". Now you can exit the command prompt or just type "exit" at diskpart, then close the prompt."



                I use "remove all dismount" on the diskpart command to kick the disk out. can't make it simpler now as Devcon command couldn't kill the disk out soon either.



                now use the safely remove hardware and eject media tool



                Thanks to



                Reizaal Abdul Aziz



                https://answers.microsoft.com/en-us/profile/bf1a3358-a39a-4c32-bc7e-692576439363






                share|improve this answer





















                • Welcome to Super User. It looks like you are trying to provide attribution. Just "advertising" a stranger isn't a useful way to do that. Instead, link to the source of the information.
                  – fixer1234
                  Feb 12 '18 at 0:38



















                0














                Thank you all for this windows problem that many have problems with, this is my answer to it.
                Easy : not click the safe remove icon on taskbar but goto the USB stick in explorer and Eject there, Solved.






                share|improve this answer





















                • Welcome to Super User. Since the OP specified that they want to safely remove the drive (i.e. remove it without the risk of data loss), this does not answer the question, since to do this does NOT ensure no data loss upon removal.
                  – Twisty Impersonator
                  Dec 17 '18 at 22:52



















                -1














                Try hotswap free utility, you can download here http://mt-naka.com/hotswap/index_enu.htm.




                • Ensure to activate Safely removable devices by right click the icon hotswap on systray - device type - Safely removable devices.

                • Then you can remove USB drive by left click icon hotswap on systray and select your removable drive.






                share|improve this answer





















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                  18 Answers
                  18






                  active

                  oldest

                  votes








                  18 Answers
                  18






                  active

                  oldest

                  votes









                  active

                  oldest

                  votes






                  active

                  oldest

                  votes









                  22














                  Look for RemoveDrive on this page (direct link to the Drive Tools page RemoveDrive tool section).

                  Those pages also have good related information.



                  The RemoveDrive tool is useful also when

                  you Do not get ‘Safely remove’ option in Tray for USB storage devices.






                  share|improve this answer























                  • Anything that can tell you what is holding the drive is good. I've gotten this after I closed everything, all explorer windows even. So sometimes Windows just doesn't want to let the drive go.
                    – Joshua Nurczyk
                    Sep 6 '09 at 18:21










                  • @Joshua, I have felt that sometimes Windows is Indexing the drive and holds it for that... The "-i" option on RemoveDrive disables the indexing service for a moment to remove the drive.
                    – nik
                    Sep 6 '09 at 18:22










                  • I like Unlocker which is dedicated to the task of displaying and freeing open file/directory handles.
                    – opello
                    Sep 6 '09 at 18:24






                  • 1




                    Re unlocker: Note that this is dangerous. You will be able to remove your pen drive but you risk corrupting future files when a file handle gets recycled and both the new and the old program try to write data to it.
                    – Hennes
                    Aug 15 '14 at 21:39






                  • 1




                    Relevant article on technet which talks about closing file handles for deletion, but the same holds in the pendrive case.
                    – Hennes
                    Aug 15 '14 at 21:50
















                  22














                  Look for RemoveDrive on this page (direct link to the Drive Tools page RemoveDrive tool section).

                  Those pages also have good related information.



                  The RemoveDrive tool is useful also when

                  you Do not get ‘Safely remove’ option in Tray for USB storage devices.






                  share|improve this answer























                  • Anything that can tell you what is holding the drive is good. I've gotten this after I closed everything, all explorer windows even. So sometimes Windows just doesn't want to let the drive go.
                    – Joshua Nurczyk
                    Sep 6 '09 at 18:21










                  • @Joshua, I have felt that sometimes Windows is Indexing the drive and holds it for that... The "-i" option on RemoveDrive disables the indexing service for a moment to remove the drive.
                    – nik
                    Sep 6 '09 at 18:22










                  • I like Unlocker which is dedicated to the task of displaying and freeing open file/directory handles.
                    – opello
                    Sep 6 '09 at 18:24






                  • 1




                    Re unlocker: Note that this is dangerous. You will be able to remove your pen drive but you risk corrupting future files when a file handle gets recycled and both the new and the old program try to write data to it.
                    – Hennes
                    Aug 15 '14 at 21:39






                  • 1




                    Relevant article on technet which talks about closing file handles for deletion, but the same holds in the pendrive case.
                    – Hennes
                    Aug 15 '14 at 21:50














                  22












                  22








                  22






                  Look for RemoveDrive on this page (direct link to the Drive Tools page RemoveDrive tool section).

                  Those pages also have good related information.



                  The RemoveDrive tool is useful also when

                  you Do not get ‘Safely remove’ option in Tray for USB storage devices.






                  share|improve this answer














                  Look for RemoveDrive on this page (direct link to the Drive Tools page RemoveDrive tool section).

                  Those pages also have good related information.



                  The RemoveDrive tool is useful also when

                  you Do not get ‘Safely remove’ option in Tray for USB storage devices.







                  share|improve this answer














                  share|improve this answer



                  share|improve this answer








                  edited Mar 20 '17 at 10:17









                  Community

                  1




                  1










                  answered Sep 6 '09 at 18:12









                  niknik

                  48.3k886132




                  48.3k886132












                  • Anything that can tell you what is holding the drive is good. I've gotten this after I closed everything, all explorer windows even. So sometimes Windows just doesn't want to let the drive go.
                    – Joshua Nurczyk
                    Sep 6 '09 at 18:21










                  • @Joshua, I have felt that sometimes Windows is Indexing the drive and holds it for that... The "-i" option on RemoveDrive disables the indexing service for a moment to remove the drive.
                    – nik
                    Sep 6 '09 at 18:22










                  • I like Unlocker which is dedicated to the task of displaying and freeing open file/directory handles.
                    – opello
                    Sep 6 '09 at 18:24






                  • 1




                    Re unlocker: Note that this is dangerous. You will be able to remove your pen drive but you risk corrupting future files when a file handle gets recycled and both the new and the old program try to write data to it.
                    – Hennes
                    Aug 15 '14 at 21:39






                  • 1




                    Relevant article on technet which talks about closing file handles for deletion, but the same holds in the pendrive case.
                    – Hennes
                    Aug 15 '14 at 21:50


















                  • Anything that can tell you what is holding the drive is good. I've gotten this after I closed everything, all explorer windows even. So sometimes Windows just doesn't want to let the drive go.
                    – Joshua Nurczyk
                    Sep 6 '09 at 18:21










                  • @Joshua, I have felt that sometimes Windows is Indexing the drive and holds it for that... The "-i" option on RemoveDrive disables the indexing service for a moment to remove the drive.
                    – nik
                    Sep 6 '09 at 18:22










                  • I like Unlocker which is dedicated to the task of displaying and freeing open file/directory handles.
                    – opello
                    Sep 6 '09 at 18:24






                  • 1




                    Re unlocker: Note that this is dangerous. You will be able to remove your pen drive but you risk corrupting future files when a file handle gets recycled and both the new and the old program try to write data to it.
                    – Hennes
                    Aug 15 '14 at 21:39






                  • 1




                    Relevant article on technet which talks about closing file handles for deletion, but the same holds in the pendrive case.
                    – Hennes
                    Aug 15 '14 at 21:50
















                  Anything that can tell you what is holding the drive is good. I've gotten this after I closed everything, all explorer windows even. So sometimes Windows just doesn't want to let the drive go.
                  – Joshua Nurczyk
                  Sep 6 '09 at 18:21




                  Anything that can tell you what is holding the drive is good. I've gotten this after I closed everything, all explorer windows even. So sometimes Windows just doesn't want to let the drive go.
                  – Joshua Nurczyk
                  Sep 6 '09 at 18:21












                  @Joshua, I have felt that sometimes Windows is Indexing the drive and holds it for that... The "-i" option on RemoveDrive disables the indexing service for a moment to remove the drive.
                  – nik
                  Sep 6 '09 at 18:22




                  @Joshua, I have felt that sometimes Windows is Indexing the drive and holds it for that... The "-i" option on RemoveDrive disables the indexing service for a moment to remove the drive.
                  – nik
                  Sep 6 '09 at 18:22












                  I like Unlocker which is dedicated to the task of displaying and freeing open file/directory handles.
                  – opello
                  Sep 6 '09 at 18:24




                  I like Unlocker which is dedicated to the task of displaying and freeing open file/directory handles.
                  – opello
                  Sep 6 '09 at 18:24




                  1




                  1




                  Re unlocker: Note that this is dangerous. You will be able to remove your pen drive but you risk corrupting future files when a file handle gets recycled and both the new and the old program try to write data to it.
                  – Hennes
                  Aug 15 '14 at 21:39




                  Re unlocker: Note that this is dangerous. You will be able to remove your pen drive but you risk corrupting future files when a file handle gets recycled and both the new and the old program try to write data to it.
                  – Hennes
                  Aug 15 '14 at 21:39




                  1




                  1




                  Relevant article on technet which talks about closing file handles for deletion, but the same holds in the pendrive case.
                  – Hennes
                  Aug 15 '14 at 21:50




                  Relevant article on technet which talks about closing file handles for deletion, but the same holds in the pendrive case.
                  – Hennes
                  Aug 15 '14 at 21:50













                  7














                  Often this will be because the drive is being indexed; right click the drive>properties, and uncheck index. Or the AV is monitoring the drive - turn off AV to test this.






                  share|improve this answer


























                    7














                    Often this will be because the drive is being indexed; right click the drive>properties, and uncheck index. Or the AV is monitoring the drive - turn off AV to test this.






                    share|improve this answer
























                      7












                      7








                      7






                      Often this will be because the drive is being indexed; right click the drive>properties, and uncheck index. Or the AV is monitoring the drive - turn off AV to test this.






                      share|improve this answer












                      Often this will be because the drive is being indexed; right click the drive>properties, and uncheck index. Or the AV is monitoring the drive - turn off AV to test this.







                      share|improve this answer












                      share|improve this answer



                      share|improve this answer










                      answered Apr 12 '12 at 2:55









                      Computer service PerthComputer service Perth

                      7111




                      7111























                          6














                          There are several reasons to USB being undismountable:




                          1. It's in use. Please note that if you're looking at the disk in Explorer, then it's in use!

                          2. Windows is finishing copying a big file to or from the disk (rarely the reason)

                          3. A bug in Windows causes conime.exe to get stuck on the disk (it may safely be killed)

                          4. If the USB drive is formatted as NTFS, the journal of all file updates may still be open

                          5. If disk indexing is on for the drive, Windows may be furiously indexing all files on it


                          My advice is to:




                          1. Make sure the USB drive is not defined as indexed.

                          2. Wait, and then try again. It might work a few seconds later on.

                          3. Buy Zentimo ($29.90) that does a good job of trying to remove the disk. Even if it fails, it still tells you which programs are using what files (I paid).






                          share|improve this answer























                          • would deleteting a large amount of data cause this problem? I deleted about 1TB of data, and it looks like the process completed, but the drive will not eject safely.
                            – SoilSciGuy
                            Oct 2 '15 at 18:00










                          • @SoilSciGuy: If none of the above points works for you, use the free Process Explorer to search for "X:" (X=disk) to see if it's being used.
                            – harrymc
                            Oct 2 '15 at 19:05


















                          6














                          There are several reasons to USB being undismountable:




                          1. It's in use. Please note that if you're looking at the disk in Explorer, then it's in use!

                          2. Windows is finishing copying a big file to or from the disk (rarely the reason)

                          3. A bug in Windows causes conime.exe to get stuck on the disk (it may safely be killed)

                          4. If the USB drive is formatted as NTFS, the journal of all file updates may still be open

                          5. If disk indexing is on for the drive, Windows may be furiously indexing all files on it


                          My advice is to:




                          1. Make sure the USB drive is not defined as indexed.

                          2. Wait, and then try again. It might work a few seconds later on.

                          3. Buy Zentimo ($29.90) that does a good job of trying to remove the disk. Even if it fails, it still tells you which programs are using what files (I paid).






                          share|improve this answer























                          • would deleteting a large amount of data cause this problem? I deleted about 1TB of data, and it looks like the process completed, but the drive will not eject safely.
                            – SoilSciGuy
                            Oct 2 '15 at 18:00










                          • @SoilSciGuy: If none of the above points works for you, use the free Process Explorer to search for "X:" (X=disk) to see if it's being used.
                            – harrymc
                            Oct 2 '15 at 19:05
















                          6












                          6








                          6






                          There are several reasons to USB being undismountable:




                          1. It's in use. Please note that if you're looking at the disk in Explorer, then it's in use!

                          2. Windows is finishing copying a big file to or from the disk (rarely the reason)

                          3. A bug in Windows causes conime.exe to get stuck on the disk (it may safely be killed)

                          4. If the USB drive is formatted as NTFS, the journal of all file updates may still be open

                          5. If disk indexing is on for the drive, Windows may be furiously indexing all files on it


                          My advice is to:




                          1. Make sure the USB drive is not defined as indexed.

                          2. Wait, and then try again. It might work a few seconds later on.

                          3. Buy Zentimo ($29.90) that does a good job of trying to remove the disk. Even if it fails, it still tells you which programs are using what files (I paid).






                          share|improve this answer














                          There are several reasons to USB being undismountable:




                          1. It's in use. Please note that if you're looking at the disk in Explorer, then it's in use!

                          2. Windows is finishing copying a big file to or from the disk (rarely the reason)

                          3. A bug in Windows causes conime.exe to get stuck on the disk (it may safely be killed)

                          4. If the USB drive is formatted as NTFS, the journal of all file updates may still be open

                          5. If disk indexing is on for the drive, Windows may be furiously indexing all files on it


                          My advice is to:




                          1. Make sure the USB drive is not defined as indexed.

                          2. Wait, and then try again. It might work a few seconds later on.

                          3. Buy Zentimo ($29.90) that does a good job of trying to remove the disk. Even if it fails, it still tells you which programs are using what files (I paid).







                          share|improve this answer














                          share|improve this answer



                          share|improve this answer








                          edited Oct 20 '13 at 18:48

























                          answered Sep 6 '09 at 18:48









                          harrymcharrymc

                          255k14265565




                          255k14265565












                          • would deleteting a large amount of data cause this problem? I deleted about 1TB of data, and it looks like the process completed, but the drive will not eject safely.
                            – SoilSciGuy
                            Oct 2 '15 at 18:00










                          • @SoilSciGuy: If none of the above points works for you, use the free Process Explorer to search for "X:" (X=disk) to see if it's being used.
                            – harrymc
                            Oct 2 '15 at 19:05




















                          • would deleteting a large amount of data cause this problem? I deleted about 1TB of data, and it looks like the process completed, but the drive will not eject safely.
                            – SoilSciGuy
                            Oct 2 '15 at 18:00










                          • @SoilSciGuy: If none of the above points works for you, use the free Process Explorer to search for "X:" (X=disk) to see if it's being used.
                            – harrymc
                            Oct 2 '15 at 19:05


















                          would deleteting a large amount of data cause this problem? I deleted about 1TB of data, and it looks like the process completed, but the drive will not eject safely.
                          – SoilSciGuy
                          Oct 2 '15 at 18:00




                          would deleteting a large amount of data cause this problem? I deleted about 1TB of data, and it looks like the process completed, but the drive will not eject safely.
                          – SoilSciGuy
                          Oct 2 '15 at 18:00












                          @SoilSciGuy: If none of the above points works for you, use the free Process Explorer to search for "X:" (X=disk) to see if it's being used.
                          – harrymc
                          Oct 2 '15 at 19:05






                          @SoilSciGuy: If none of the above points works for you, use the free Process Explorer to search for "X:" (X=disk) to see if it's being used.
                          – harrymc
                          Oct 2 '15 at 19:05













                          5














                          This is by no means a good answer, but you can always shut down the computer and remove the USB device.






                          share|improve this answer



















                          • 1




                            Actually you can't! You'll hear the drive click. But if it's ejected the click doesn't happen. I don't know if that matters, but I've had problems with two external hard-drives (drive appeared unformatted), I suspect it was because of such shutdowns...
                            – Alex
                            Oct 9 '13 at 2:24










                          • @Alex If you shut a computer down, it can't be using a drive if it doesn't have any power.
                            – starbeamrainbowlabs
                            Nov 2 '14 at 14:49










                          • Shutting down the system was my solution until chkdsk started finding errors after doing that.
                            – RockPaperLizard
                            Jul 20 '16 at 21:17






                          • 1




                            @RockPaperLizard Then there's something wrong with the software. The OS told the program that it's shutting down, it still didn't flush writes and close the file. There's nothing you can do at that point besides smack the developer on the head.
                            – dtgq
                            Jan 7 '17 at 16:20
















                          5














                          This is by no means a good answer, but you can always shut down the computer and remove the USB device.






                          share|improve this answer



















                          • 1




                            Actually you can't! You'll hear the drive click. But if it's ejected the click doesn't happen. I don't know if that matters, but I've had problems with two external hard-drives (drive appeared unformatted), I suspect it was because of such shutdowns...
                            – Alex
                            Oct 9 '13 at 2:24










                          • @Alex If you shut a computer down, it can't be using a drive if it doesn't have any power.
                            – starbeamrainbowlabs
                            Nov 2 '14 at 14:49










                          • Shutting down the system was my solution until chkdsk started finding errors after doing that.
                            – RockPaperLizard
                            Jul 20 '16 at 21:17






                          • 1




                            @RockPaperLizard Then there's something wrong with the software. The OS told the program that it's shutting down, it still didn't flush writes and close the file. There's nothing you can do at that point besides smack the developer on the head.
                            – dtgq
                            Jan 7 '17 at 16:20














                          5












                          5








                          5






                          This is by no means a good answer, but you can always shut down the computer and remove the USB device.






                          share|improve this answer














                          This is by no means a good answer, but you can always shut down the computer and remove the USB device.







                          share|improve this answer














                          share|improve this answer



                          share|improve this answer








                          edited Sep 9 '11 at 8:23









                          Peter Mortensen

                          8,346166184




                          8,346166184










                          answered Sep 6 '09 at 18:34









                          villaresvillares

                          3301214




                          3301214








                          • 1




                            Actually you can't! You'll hear the drive click. But if it's ejected the click doesn't happen. I don't know if that matters, but I've had problems with two external hard-drives (drive appeared unformatted), I suspect it was because of such shutdowns...
                            – Alex
                            Oct 9 '13 at 2:24










                          • @Alex If you shut a computer down, it can't be using a drive if it doesn't have any power.
                            – starbeamrainbowlabs
                            Nov 2 '14 at 14:49










                          • Shutting down the system was my solution until chkdsk started finding errors after doing that.
                            – RockPaperLizard
                            Jul 20 '16 at 21:17






                          • 1




                            @RockPaperLizard Then there's something wrong with the software. The OS told the program that it's shutting down, it still didn't flush writes and close the file. There's nothing you can do at that point besides smack the developer on the head.
                            – dtgq
                            Jan 7 '17 at 16:20














                          • 1




                            Actually you can't! You'll hear the drive click. But if it's ejected the click doesn't happen. I don't know if that matters, but I've had problems with two external hard-drives (drive appeared unformatted), I suspect it was because of such shutdowns...
                            – Alex
                            Oct 9 '13 at 2:24










                          • @Alex If you shut a computer down, it can't be using a drive if it doesn't have any power.
                            – starbeamrainbowlabs
                            Nov 2 '14 at 14:49










                          • Shutting down the system was my solution until chkdsk started finding errors after doing that.
                            – RockPaperLizard
                            Jul 20 '16 at 21:17






                          • 1




                            @RockPaperLizard Then there's something wrong with the software. The OS told the program that it's shutting down, it still didn't flush writes and close the file. There's nothing you can do at that point besides smack the developer on the head.
                            – dtgq
                            Jan 7 '17 at 16:20








                          1




                          1




                          Actually you can't! You'll hear the drive click. But if it's ejected the click doesn't happen. I don't know if that matters, but I've had problems with two external hard-drives (drive appeared unformatted), I suspect it was because of such shutdowns...
                          – Alex
                          Oct 9 '13 at 2:24




                          Actually you can't! You'll hear the drive click. But if it's ejected the click doesn't happen. I don't know if that matters, but I've had problems with two external hard-drives (drive appeared unformatted), I suspect it was because of such shutdowns...
                          – Alex
                          Oct 9 '13 at 2:24












                          @Alex If you shut a computer down, it can't be using a drive if it doesn't have any power.
                          – starbeamrainbowlabs
                          Nov 2 '14 at 14:49




                          @Alex If you shut a computer down, it can't be using a drive if it doesn't have any power.
                          – starbeamrainbowlabs
                          Nov 2 '14 at 14:49












                          Shutting down the system was my solution until chkdsk started finding errors after doing that.
                          – RockPaperLizard
                          Jul 20 '16 at 21:17




                          Shutting down the system was my solution until chkdsk started finding errors after doing that.
                          – RockPaperLizard
                          Jul 20 '16 at 21:17




                          1




                          1




                          @RockPaperLizard Then there's something wrong with the software. The OS told the program that it's shutting down, it still didn't flush writes and close the file. There's nothing you can do at that point besides smack the developer on the head.
                          – dtgq
                          Jan 7 '17 at 16:20




                          @RockPaperLizard Then there's something wrong with the software. The OS told the program that it's shutting down, it still didn't flush writes and close the file. There's nothing you can do at that point besides smack the developer on the head.
                          – dtgq
                          Jan 7 '17 at 16:20











                          5














                          I found the free USB Disk Ejector to be very useful:




                          A program that allows you to quickly remove drives in Windows. It can eject USB disks, Firewire disks and memory cards. It is a quick, flexible, portable alternative to using Windows’ “Safely Remove Hardware” dialog.







                          share|improve this answer























                          • Looks like a great app, but did not work for me.
                            – RockPaperLizard
                            Jul 20 '16 at 21:15
















                          5














                          I found the free USB Disk Ejector to be very useful:




                          A program that allows you to quickly remove drives in Windows. It can eject USB disks, Firewire disks and memory cards. It is a quick, flexible, portable alternative to using Windows’ “Safely Remove Hardware” dialog.







                          share|improve this answer























                          • Looks like a great app, but did not work for me.
                            – RockPaperLizard
                            Jul 20 '16 at 21:15














                          5












                          5








                          5






                          I found the free USB Disk Ejector to be very useful:




                          A program that allows you to quickly remove drives in Windows. It can eject USB disks, Firewire disks and memory cards. It is a quick, flexible, portable alternative to using Windows’ “Safely Remove Hardware” dialog.







                          share|improve this answer














                          I found the free USB Disk Ejector to be very useful:




                          A program that allows you to quickly remove drives in Windows. It can eject USB disks, Firewire disks and memory cards. It is a quick, flexible, portable alternative to using Windows’ “Safely Remove Hardware” dialog.








                          share|improve this answer














                          share|improve this answer



                          share|improve this answer








                          edited Jul 20 '16 at 21:16









                          RockPaperLizard

                          3,096133571




                          3,096133571










                          answered May 19 '12 at 9:43









                          vassvass

                          5111




                          5111












                          • Looks like a great app, but did not work for me.
                            – RockPaperLizard
                            Jul 20 '16 at 21:15


















                          • Looks like a great app, but did not work for me.
                            – RockPaperLizard
                            Jul 20 '16 at 21:15
















                          Looks like a great app, but did not work for me.
                          – RockPaperLizard
                          Jul 20 '16 at 21:15




                          Looks like a great app, but did not work for me.
                          – RockPaperLizard
                          Jul 20 '16 at 21:15











                          4














                          If it's none of the pedestrian/common options, it could be you have the drive listed as 'shared' on a network and have accessed it via another computer. In my case, even though the remote computer was off, it still had a lock on the directories. Unshare and it should work if that's the case.






                          share|improve this answer


























                            4














                            If it's none of the pedestrian/common options, it could be you have the drive listed as 'shared' on a network and have accessed it via another computer. In my case, even though the remote computer was off, it still had a lock on the directories. Unshare and it should work if that's the case.






                            share|improve this answer
























                              4












                              4








                              4






                              If it's none of the pedestrian/common options, it could be you have the drive listed as 'shared' on a network and have accessed it via another computer. In my case, even though the remote computer was off, it still had a lock on the directories. Unshare and it should work if that's the case.






                              share|improve this answer












                              If it's none of the pedestrian/common options, it could be you have the drive listed as 'shared' on a network and have accessed it via another computer. In my case, even though the remote computer was off, it still had a lock on the directories. Unshare and it should work if that's the case.







                              share|improve this answer












                              share|improve this answer



                              share|improve this answer










                              answered Jun 6 '12 at 11:35









                              MJ.MJ.

                              912




                              912























                                  4















                                  • Right click on the properties of the USB drive in Windows Explorer.

                                  • In the popup window click on "Hardware".

                                  • Identify the drive and left click on it once to highlight it, then click the properties box.

                                  • Click on "Change settings".

                                  • Click on the Policies tab and select "Optimize for quick removal" and click OK.


                                  If you're sure that none of your own processes are still in use on this USB just pull it out.



                                  [Edit: Not found official Microsoft documentation of this method, but Cnet has an article about it: Quickly remove USB devices without using Safe Removal .]






                                  share|improve this answer























                                  • This method is so much better than all the rigamarole of the higher-rated answers.
                                    – NewSites
                                    Jan 25 '18 at 4:23
















                                  4















                                  • Right click on the properties of the USB drive in Windows Explorer.

                                  • In the popup window click on "Hardware".

                                  • Identify the drive and left click on it once to highlight it, then click the properties box.

                                  • Click on "Change settings".

                                  • Click on the Policies tab and select "Optimize for quick removal" and click OK.


                                  If you're sure that none of your own processes are still in use on this USB just pull it out.



                                  [Edit: Not found official Microsoft documentation of this method, but Cnet has an article about it: Quickly remove USB devices without using Safe Removal .]






                                  share|improve this answer























                                  • This method is so much better than all the rigamarole of the higher-rated answers.
                                    – NewSites
                                    Jan 25 '18 at 4:23














                                  4












                                  4








                                  4







                                  • Right click on the properties of the USB drive in Windows Explorer.

                                  • In the popup window click on "Hardware".

                                  • Identify the drive and left click on it once to highlight it, then click the properties box.

                                  • Click on "Change settings".

                                  • Click on the Policies tab and select "Optimize for quick removal" and click OK.


                                  If you're sure that none of your own processes are still in use on this USB just pull it out.



                                  [Edit: Not found official Microsoft documentation of this method, but Cnet has an article about it: Quickly remove USB devices without using Safe Removal .]






                                  share|improve this answer















                                  • Right click on the properties of the USB drive in Windows Explorer.

                                  • In the popup window click on "Hardware".

                                  • Identify the drive and left click on it once to highlight it, then click the properties box.

                                  • Click on "Change settings".

                                  • Click on the Policies tab and select "Optimize for quick removal" and click OK.


                                  If you're sure that none of your own processes are still in use on this USB just pull it out.



                                  [Edit: Not found official Microsoft documentation of this method, but Cnet has an article about it: Quickly remove USB devices without using Safe Removal .]







                                  share|improve this answer














                                  share|improve this answer



                                  share|improve this answer








                                  edited Jan 25 '18 at 5:16









                                  NewSites

                                  1637




                                  1637










                                  answered Apr 11 '14 at 10:09









                                  PAPAONE4UPAPAONE4U

                                  412




                                  412












                                  • This method is so much better than all the rigamarole of the higher-rated answers.
                                    – NewSites
                                    Jan 25 '18 at 4:23


















                                  • This method is so much better than all the rigamarole of the higher-rated answers.
                                    – NewSites
                                    Jan 25 '18 at 4:23
















                                  This method is so much better than all the rigamarole of the higher-rated answers.
                                  – NewSites
                                  Jan 25 '18 at 4:23




                                  This method is so much better than all the rigamarole of the higher-rated answers.
                                  – NewSites
                                  Jan 25 '18 at 4:23











                                  3














                                  Quick Way to Find Process/File Open that is Preventing Unmount:



                                  I just figured this out. With Process Explorer (free download) this is really easy.




                                  1. Download, unzip and run procexp.exe

                                  2. Choose from the "Find" menu, "Find Handle or DLL..." or hit Cntl-F

                                  3. Enter only the drive letter (followed by ":") in the search text box


                                  This will show you all the open files on your removable volume, the processes that own the file handle and the PIDs of the processes. Double click to highlight the process in the main window (top) and file (bottom). From there you can right-click the process to kill it or right-click the file to close the file handle.






                                  share|improve this answer

















                                  • 1




                                    Upvoted because this tip was pretty cool. Unfortunately, I'm still stuck. I found that explorer.exe was the culprit. I restarted explorer.exe and then did the search again, which resulted in "0 matching items". But I still get the error message "Windows is unable to stop the device...".
                                    – Ryan
                                    Jan 7 '17 at 15:40






                                  • 1




                                    In my case it says that only "System" is holding the reference.
                                    – TN.
                                    Jan 1 '18 at 22:47
















                                  3














                                  Quick Way to Find Process/File Open that is Preventing Unmount:



                                  I just figured this out. With Process Explorer (free download) this is really easy.




                                  1. Download, unzip and run procexp.exe

                                  2. Choose from the "Find" menu, "Find Handle or DLL..." or hit Cntl-F

                                  3. Enter only the drive letter (followed by ":") in the search text box


                                  This will show you all the open files on your removable volume, the processes that own the file handle and the PIDs of the processes. Double click to highlight the process in the main window (top) and file (bottom). From there you can right-click the process to kill it or right-click the file to close the file handle.






                                  share|improve this answer

















                                  • 1




                                    Upvoted because this tip was pretty cool. Unfortunately, I'm still stuck. I found that explorer.exe was the culprit. I restarted explorer.exe and then did the search again, which resulted in "0 matching items". But I still get the error message "Windows is unable to stop the device...".
                                    – Ryan
                                    Jan 7 '17 at 15:40






                                  • 1




                                    In my case it says that only "System" is holding the reference.
                                    – TN.
                                    Jan 1 '18 at 22:47














                                  3












                                  3








                                  3






                                  Quick Way to Find Process/File Open that is Preventing Unmount:



                                  I just figured this out. With Process Explorer (free download) this is really easy.




                                  1. Download, unzip and run procexp.exe

                                  2. Choose from the "Find" menu, "Find Handle or DLL..." or hit Cntl-F

                                  3. Enter only the drive letter (followed by ":") in the search text box


                                  This will show you all the open files on your removable volume, the processes that own the file handle and the PIDs of the processes. Double click to highlight the process in the main window (top) and file (bottom). From there you can right-click the process to kill it or right-click the file to close the file handle.






                                  share|improve this answer












                                  Quick Way to Find Process/File Open that is Preventing Unmount:



                                  I just figured this out. With Process Explorer (free download) this is really easy.




                                  1. Download, unzip and run procexp.exe

                                  2. Choose from the "Find" menu, "Find Handle or DLL..." or hit Cntl-F

                                  3. Enter only the drive letter (followed by ":") in the search text box


                                  This will show you all the open files on your removable volume, the processes that own the file handle and the PIDs of the processes. Double click to highlight the process in the main window (top) and file (bottom). From there you can right-click the process to kill it or right-click the file to close the file handle.







                                  share|improve this answer












                                  share|improve this answer



                                  share|improve this answer










                                  answered Dec 1 '16 at 16:30









                                  XyberICEXyberICE

                                  1388




                                  1388








                                  • 1




                                    Upvoted because this tip was pretty cool. Unfortunately, I'm still stuck. I found that explorer.exe was the culprit. I restarted explorer.exe and then did the search again, which resulted in "0 matching items". But I still get the error message "Windows is unable to stop the device...".
                                    – Ryan
                                    Jan 7 '17 at 15:40






                                  • 1




                                    In my case it says that only "System" is holding the reference.
                                    – TN.
                                    Jan 1 '18 at 22:47














                                  • 1




                                    Upvoted because this tip was pretty cool. Unfortunately, I'm still stuck. I found that explorer.exe was the culprit. I restarted explorer.exe and then did the search again, which resulted in "0 matching items". But I still get the error message "Windows is unable to stop the device...".
                                    – Ryan
                                    Jan 7 '17 at 15:40






                                  • 1




                                    In my case it says that only "System" is holding the reference.
                                    – TN.
                                    Jan 1 '18 at 22:47








                                  1




                                  1




                                  Upvoted because this tip was pretty cool. Unfortunately, I'm still stuck. I found that explorer.exe was the culprit. I restarted explorer.exe and then did the search again, which resulted in "0 matching items". But I still get the error message "Windows is unable to stop the device...".
                                  – Ryan
                                  Jan 7 '17 at 15:40




                                  Upvoted because this tip was pretty cool. Unfortunately, I'm still stuck. I found that explorer.exe was the culprit. I restarted explorer.exe and then did the search again, which resulted in "0 matching items". But I still get the error message "Windows is unable to stop the device...".
                                  – Ryan
                                  Jan 7 '17 at 15:40




                                  1




                                  1




                                  In my case it says that only "System" is holding the reference.
                                  – TN.
                                  Jan 1 '18 at 22:47




                                  In my case it says that only "System" is holding the reference.
                                  – TN.
                                  Jan 1 '18 at 22:47











                                  2














                                  I think this is because Windows itself is still finalising the writes to the hard drive. I get the same message if I try to disconnect straight after copying some files. If I wait until the drive has stopped spinning then it disconnects without any problem.



                                  I haven't been able to find any information on why this is, so if someone could enlighten us I'd appreciate it.






                                  share|improve this answer


























                                    2














                                    I think this is because Windows itself is still finalising the writes to the hard drive. I get the same message if I try to disconnect straight after copying some files. If I wait until the drive has stopped spinning then it disconnects without any problem.



                                    I haven't been able to find any information on why this is, so if someone could enlighten us I'd appreciate it.






                                    share|improve this answer
























                                      2












                                      2








                                      2






                                      I think this is because Windows itself is still finalising the writes to the hard drive. I get the same message if I try to disconnect straight after copying some files. If I wait until the drive has stopped spinning then it disconnects without any problem.



                                      I haven't been able to find any information on why this is, so if someone could enlighten us I'd appreciate it.






                                      share|improve this answer












                                      I think this is because Windows itself is still finalising the writes to the hard drive. I get the same message if I try to disconnect straight after copying some files. If I wait until the drive has stopped spinning then it disconnects without any problem.



                                      I haven't been able to find any information on why this is, so if someone could enlighten us I'd appreciate it.







                                      share|improve this answer












                                      share|improve this answer



                                      share|improve this answer










                                      answered Sep 6 '09 at 18:10









                                      ChrisFChrisF

                                      38.3k1388139




                                      38.3k1388139























                                          1














                                          Take a look for programs installed recently, which can prevent safe HDD disconnection.



                                          In my case it was Magical Defrag 2: any newly connected disk with new letter assigned was automatically marked, so now after unmark I can safely remove the USB drive.






                                          share|improve this answer




























                                            1














                                            Take a look for programs installed recently, which can prevent safe HDD disconnection.



                                            In my case it was Magical Defrag 2: any newly connected disk with new letter assigned was automatically marked, so now after unmark I can safely remove the USB drive.






                                            share|improve this answer


























                                              1












                                              1








                                              1






                                              Take a look for programs installed recently, which can prevent safe HDD disconnection.



                                              In my case it was Magical Defrag 2: any newly connected disk with new letter assigned was automatically marked, so now after unmark I can safely remove the USB drive.






                                              share|improve this answer














                                              Take a look for programs installed recently, which can prevent safe HDD disconnection.



                                              In my case it was Magical Defrag 2: any newly connected disk with new letter assigned was automatically marked, so now after unmark I can safely remove the USB drive.







                                              share|improve this answer














                                              share|improve this answer



                                              share|improve this answer








                                              edited Dec 27 '13 at 10:14









                                              Jawa

                                              3,14982435




                                              3,14982435










                                              answered Dec 27 '13 at 9:21









                                              user284897user284897

                                              111




                                              111























                                                  1














                                                  Simple fix (Windows 7 Professional 64-bit):




                                                  1. Change the drive letter, and if you want to keep the same letter, change it back.


                                                  2. The drive can now be unmounted.



                                                  When you change the drive letter, it disconnects the drive from all processes that might be using it, as the warning message states. Once that happens, you can then unmount it the usual way.



                                                  If you don't know how to change drive letter, follow these instructions.




                                                  1. Control Panel --> Administrative Tools --> Computer Management -->
                                                    Storage --> Disk Management (wait ~10 seconds for information to appear.)


                                                  2. Select the problem drive under volume heading.


                                                  3. Scroll to that drive in the lower part of window.


                                                  4. Right-click on the drive, and select Change Drive Letter and Paths.


                                                  5. Change the drive letter to one not reserved for another drive.


                                                  6. Acknowledge the warning message.



                                                  If you wish the drive to retain the original letter, simply switch it back. The drive can now be unmounted.






                                                  share|improve this answer























                                                  • Just so you know, that particular answer has been cited on a blog post : cybertext.wordpress.com/2017/02/22/… – for that reason alone it deserves an up vote. But unfortunately, I just tested this method with a stubbornly locked USB HDD, it doesn't work when the “System” process is the culprit (I get this regularly, and neither ProcessExplorer nor LockHunter can close the handles associated with four system files in $Extend$RmMetadata, and changing the drive's letter results in the same handles reappearing just a second later with the new letter).
                                                    – GabrielB
                                                    Dec 7 '17 at 14:58


















                                                  1














                                                  Simple fix (Windows 7 Professional 64-bit):




                                                  1. Change the drive letter, and if you want to keep the same letter, change it back.


                                                  2. The drive can now be unmounted.



                                                  When you change the drive letter, it disconnects the drive from all processes that might be using it, as the warning message states. Once that happens, you can then unmount it the usual way.



                                                  If you don't know how to change drive letter, follow these instructions.




                                                  1. Control Panel --> Administrative Tools --> Computer Management -->
                                                    Storage --> Disk Management (wait ~10 seconds for information to appear.)


                                                  2. Select the problem drive under volume heading.


                                                  3. Scroll to that drive in the lower part of window.


                                                  4. Right-click on the drive, and select Change Drive Letter and Paths.


                                                  5. Change the drive letter to one not reserved for another drive.


                                                  6. Acknowledge the warning message.



                                                  If you wish the drive to retain the original letter, simply switch it back. The drive can now be unmounted.






                                                  share|improve this answer























                                                  • Just so you know, that particular answer has been cited on a blog post : cybertext.wordpress.com/2017/02/22/… – for that reason alone it deserves an up vote. But unfortunately, I just tested this method with a stubbornly locked USB HDD, it doesn't work when the “System” process is the culprit (I get this regularly, and neither ProcessExplorer nor LockHunter can close the handles associated with four system files in $Extend$RmMetadata, and changing the drive's letter results in the same handles reappearing just a second later with the new letter).
                                                    – GabrielB
                                                    Dec 7 '17 at 14:58
















                                                  1












                                                  1








                                                  1






                                                  Simple fix (Windows 7 Professional 64-bit):




                                                  1. Change the drive letter, and if you want to keep the same letter, change it back.


                                                  2. The drive can now be unmounted.



                                                  When you change the drive letter, it disconnects the drive from all processes that might be using it, as the warning message states. Once that happens, you can then unmount it the usual way.



                                                  If you don't know how to change drive letter, follow these instructions.




                                                  1. Control Panel --> Administrative Tools --> Computer Management -->
                                                    Storage --> Disk Management (wait ~10 seconds for information to appear.)


                                                  2. Select the problem drive under volume heading.


                                                  3. Scroll to that drive in the lower part of window.


                                                  4. Right-click on the drive, and select Change Drive Letter and Paths.


                                                  5. Change the drive letter to one not reserved for another drive.


                                                  6. Acknowledge the warning message.



                                                  If you wish the drive to retain the original letter, simply switch it back. The drive can now be unmounted.






                                                  share|improve this answer














                                                  Simple fix (Windows 7 Professional 64-bit):




                                                  1. Change the drive letter, and if you want to keep the same letter, change it back.


                                                  2. The drive can now be unmounted.



                                                  When you change the drive letter, it disconnects the drive from all processes that might be using it, as the warning message states. Once that happens, you can then unmount it the usual way.



                                                  If you don't know how to change drive letter, follow these instructions.




                                                  1. Control Panel --> Administrative Tools --> Computer Management -->
                                                    Storage --> Disk Management (wait ~10 seconds for information to appear.)


                                                  2. Select the problem drive under volume heading.


                                                  3. Scroll to that drive in the lower part of window.


                                                  4. Right-click on the drive, and select Change Drive Letter and Paths.


                                                  5. Change the drive letter to one not reserved for another drive.


                                                  6. Acknowledge the warning message.



                                                  If you wish the drive to retain the original letter, simply switch it back. The drive can now be unmounted.







                                                  share|improve this answer














                                                  share|improve this answer



                                                  share|improve this answer








                                                  edited Oct 28 '16 at 6:14









                                                  3498DB

                                                  15.7k114762




                                                  15.7k114762










                                                  answered Oct 28 '16 at 4:56









                                                  Bob--A Windows SurvivorBob--A Windows Survivor

                                                  111




                                                  111












                                                  • Just so you know, that particular answer has been cited on a blog post : cybertext.wordpress.com/2017/02/22/… – for that reason alone it deserves an up vote. But unfortunately, I just tested this method with a stubbornly locked USB HDD, it doesn't work when the “System” process is the culprit (I get this regularly, and neither ProcessExplorer nor LockHunter can close the handles associated with four system files in $Extend$RmMetadata, and changing the drive's letter results in the same handles reappearing just a second later with the new letter).
                                                    – GabrielB
                                                    Dec 7 '17 at 14:58




















                                                  • Just so you know, that particular answer has been cited on a blog post : cybertext.wordpress.com/2017/02/22/… – for that reason alone it deserves an up vote. But unfortunately, I just tested this method with a stubbornly locked USB HDD, it doesn't work when the “System” process is the culprit (I get this regularly, and neither ProcessExplorer nor LockHunter can close the handles associated with four system files in $Extend$RmMetadata, and changing the drive's letter results in the same handles reappearing just a second later with the new letter).
                                                    – GabrielB
                                                    Dec 7 '17 at 14:58


















                                                  Just so you know, that particular answer has been cited on a blog post : cybertext.wordpress.com/2017/02/22/… – for that reason alone it deserves an up vote. But unfortunately, I just tested this method with a stubbornly locked USB HDD, it doesn't work when the “System” process is the culprit (I get this regularly, and neither ProcessExplorer nor LockHunter can close the handles associated with four system files in $Extend$RmMetadata, and changing the drive's letter results in the same handles reappearing just a second later with the new letter).
                                                  – GabrielB
                                                  Dec 7 '17 at 14:58






                                                  Just so you know, that particular answer has been cited on a blog post : cybertext.wordpress.com/2017/02/22/… – for that reason alone it deserves an up vote. But unfortunately, I just tested this method with a stubbornly locked USB HDD, it doesn't work when the “System” process is the culprit (I get this regularly, and neither ProcessExplorer nor LockHunter can close the handles associated with four system files in $Extend$RmMetadata, and changing the drive's letter results in the same handles reappearing just a second later with the new letter).
                                                  – GabrielB
                                                  Dec 7 '17 at 14:58













                                                  1














                                                  The 2 most reliable ways are ones that nobody has suggested yet because they are sometimes the most inconvenient:




                                                  1. Log off. Log back on. Try again to safely eject the USB device (via the Windows tool). If even that didn't work, then:

                                                  2. Shut down your computer entirely. Then simply unplug the USB device without asking permission.






                                                  share|improve this answer


























                                                    1














                                                    The 2 most reliable ways are ones that nobody has suggested yet because they are sometimes the most inconvenient:




                                                    1. Log off. Log back on. Try again to safely eject the USB device (via the Windows tool). If even that didn't work, then:

                                                    2. Shut down your computer entirely. Then simply unplug the USB device without asking permission.






                                                    share|improve this answer
























                                                      1












                                                      1








                                                      1






                                                      The 2 most reliable ways are ones that nobody has suggested yet because they are sometimes the most inconvenient:




                                                      1. Log off. Log back on. Try again to safely eject the USB device (via the Windows tool). If even that didn't work, then:

                                                      2. Shut down your computer entirely. Then simply unplug the USB device without asking permission.






                                                      share|improve this answer












                                                      The 2 most reliable ways are ones that nobody has suggested yet because they are sometimes the most inconvenient:




                                                      1. Log off. Log back on. Try again to safely eject the USB device (via the Windows tool). If even that didn't work, then:

                                                      2. Shut down your computer entirely. Then simply unplug the USB device without asking permission.







                                                      share|improve this answer












                                                      share|improve this answer



                                                      share|improve this answer










                                                      answered Jan 7 '17 at 15:50









                                                      RyanRyan

                                                      46911238




                                                      46911238























                                                          0














                                                          This is due to the fact that there is at least a process/program that is still accessing your USB drive. It may not be enough if you just close all the programs on dekstop, if you are copying folders from/to the USB hard disk, you will get this message.



                                                          Try and find what process is holding the resource and either complete or close the process and you should be able to remove the USB hard disk without any problems.



                                                          Do let us know how it goes.






                                                          share|improve this answer


























                                                            0














                                                            This is due to the fact that there is at least a process/program that is still accessing your USB drive. It may not be enough if you just close all the programs on dekstop, if you are copying folders from/to the USB hard disk, you will get this message.



                                                            Try and find what process is holding the resource and either complete or close the process and you should be able to remove the USB hard disk without any problems.



                                                            Do let us know how it goes.






                                                            share|improve this answer
























                                                              0












                                                              0








                                                              0






                                                              This is due to the fact that there is at least a process/program that is still accessing your USB drive. It may not be enough if you just close all the programs on dekstop, if you are copying folders from/to the USB hard disk, you will get this message.



                                                              Try and find what process is holding the resource and either complete or close the process and you should be able to remove the USB hard disk without any problems.



                                                              Do let us know how it goes.






                                                              share|improve this answer












                                                              This is due to the fact that there is at least a process/program that is still accessing your USB drive. It may not be enough if you just close all the programs on dekstop, if you are copying folders from/to the USB hard disk, you will get this message.



                                                              Try and find what process is holding the resource and either complete or close the process and you should be able to remove the USB hard disk without any problems.



                                                              Do let us know how it goes.







                                                              share|improve this answer












                                                              share|improve this answer



                                                              share|improve this answer










                                                              answered Sep 6 '09 at 18:08







                                                              Magic






























                                                                  0














                                                                  I've noticed this a lot. What we do is to share and then unshare the drive. It's had a 99% success rate. I have no clue why it works, but time to time it says another user is accessing the drive... even though I just shared it only to unshare it. Try that. You'd be surprised at the success rate.






                                                                  share|improve this answer





















                                                                  • This tip unfortunately hasn't worked for me with my external Backblaze hard drive on Windows 10.
                                                                    – Ryan
                                                                    Jan 7 '17 at 15:44
















                                                                  0














                                                                  I've noticed this a lot. What we do is to share and then unshare the drive. It's had a 99% success rate. I have no clue why it works, but time to time it says another user is accessing the drive... even though I just shared it only to unshare it. Try that. You'd be surprised at the success rate.






                                                                  share|improve this answer





















                                                                  • This tip unfortunately hasn't worked for me with my external Backblaze hard drive on Windows 10.
                                                                    – Ryan
                                                                    Jan 7 '17 at 15:44














                                                                  0












                                                                  0








                                                                  0






                                                                  I've noticed this a lot. What we do is to share and then unshare the drive. It's had a 99% success rate. I have no clue why it works, but time to time it says another user is accessing the drive... even though I just shared it only to unshare it. Try that. You'd be surprised at the success rate.






                                                                  share|improve this answer












                                                                  I've noticed this a lot. What we do is to share and then unshare the drive. It's had a 99% success rate. I have no clue why it works, but time to time it says another user is accessing the drive... even though I just shared it only to unshare it. Try that. You'd be surprised at the success rate.







                                                                  share|improve this answer












                                                                  share|improve this answer



                                                                  share|improve this answer










                                                                  answered Aug 15 '14 at 20:00









                                                                  FavoriteSinFavoriteSin

                                                                  1




                                                                  1












                                                                  • This tip unfortunately hasn't worked for me with my external Backblaze hard drive on Windows 10.
                                                                    – Ryan
                                                                    Jan 7 '17 at 15:44


















                                                                  • This tip unfortunately hasn't worked for me with my external Backblaze hard drive on Windows 10.
                                                                    – Ryan
                                                                    Jan 7 '17 at 15:44
















                                                                  This tip unfortunately hasn't worked for me with my external Backblaze hard drive on Windows 10.
                                                                  – Ryan
                                                                  Jan 7 '17 at 15:44




                                                                  This tip unfortunately hasn't worked for me with my external Backblaze hard drive on Windows 10.
                                                                  – Ryan
                                                                  Jan 7 '17 at 15:44











                                                                  0














                                                                  For me changing the drive letter did it. I could not kill the accessing process cause it was PID 4 (system itself), which opened H:$EXTEND..... (did see it in Process Explorer).



                                                                  After changing the drive letter i could savely remove it.....
                                                                  WOW, Windows is a never ending adventure game..... :))))






                                                                  share|improve this answer


























                                                                    0














                                                                    For me changing the drive letter did it. I could not kill the accessing process cause it was PID 4 (system itself), which opened H:$EXTEND..... (did see it in Process Explorer).



                                                                    After changing the drive letter i could savely remove it.....
                                                                    WOW, Windows is a never ending adventure game..... :))))






                                                                    share|improve this answer
























                                                                      0












                                                                      0








                                                                      0






                                                                      For me changing the drive letter did it. I could not kill the accessing process cause it was PID 4 (system itself), which opened H:$EXTEND..... (did see it in Process Explorer).



                                                                      After changing the drive letter i could savely remove it.....
                                                                      WOW, Windows is a never ending adventure game..... :))))






                                                                      share|improve this answer












                                                                      For me changing the drive letter did it. I could not kill the accessing process cause it was PID 4 (system itself), which opened H:$EXTEND..... (did see it in Process Explorer).



                                                                      After changing the drive letter i could savely remove it.....
                                                                      WOW, Windows is a never ending adventure game..... :))))







                                                                      share|improve this answer












                                                                      share|improve this answer



                                                                      share|improve this answer










                                                                      answered Dec 18 '17 at 9:49









                                                                      Walter SpardingWalter Sparding

                                                                      1




                                                                      1























                                                                          0














                                                                          this method worked to me
                                                                          1) : Run -> "diskmgmt.msc" -> Find your drive in the physical disk list (bottom pane) -> right-click the drive (the left-most part), not the partition -> Click "Offline"



                                                                          2) : Run -> "cmd.exe" -> type "diskpart" -> type "list disk", find your disk # -> type "select disk x", where x is your disk's # from the last step -> type "offline disk". Now you can exit the command prompt or just type "exit" at diskpart, then close the prompt."



                                                                          I use "remove all dismount" on the diskpart command to kick the disk out. can't make it simpler now as Devcon command couldn't kill the disk out soon either.



                                                                          now use the safely remove hardware and eject media tool



                                                                          Thanks to



                                                                          Reizaal Abdul Aziz



                                                                          https://answers.microsoft.com/en-us/profile/bf1a3358-a39a-4c32-bc7e-692576439363






                                                                          share|improve this answer





















                                                                          • Welcome to Super User. It looks like you are trying to provide attribution. Just "advertising" a stranger isn't a useful way to do that. Instead, link to the source of the information.
                                                                            – fixer1234
                                                                            Feb 12 '18 at 0:38
















                                                                          0














                                                                          this method worked to me
                                                                          1) : Run -> "diskmgmt.msc" -> Find your drive in the physical disk list (bottom pane) -> right-click the drive (the left-most part), not the partition -> Click "Offline"



                                                                          2) : Run -> "cmd.exe" -> type "diskpart" -> type "list disk", find your disk # -> type "select disk x", where x is your disk's # from the last step -> type "offline disk". Now you can exit the command prompt or just type "exit" at diskpart, then close the prompt."



                                                                          I use "remove all dismount" on the diskpart command to kick the disk out. can't make it simpler now as Devcon command couldn't kill the disk out soon either.



                                                                          now use the safely remove hardware and eject media tool



                                                                          Thanks to



                                                                          Reizaal Abdul Aziz



                                                                          https://answers.microsoft.com/en-us/profile/bf1a3358-a39a-4c32-bc7e-692576439363






                                                                          share|improve this answer





















                                                                          • Welcome to Super User. It looks like you are trying to provide attribution. Just "advertising" a stranger isn't a useful way to do that. Instead, link to the source of the information.
                                                                            – fixer1234
                                                                            Feb 12 '18 at 0:38














                                                                          0












                                                                          0








                                                                          0






                                                                          this method worked to me
                                                                          1) : Run -> "diskmgmt.msc" -> Find your drive in the physical disk list (bottom pane) -> right-click the drive (the left-most part), not the partition -> Click "Offline"



                                                                          2) : Run -> "cmd.exe" -> type "diskpart" -> type "list disk", find your disk # -> type "select disk x", where x is your disk's # from the last step -> type "offline disk". Now you can exit the command prompt or just type "exit" at diskpart, then close the prompt."



                                                                          I use "remove all dismount" on the diskpart command to kick the disk out. can't make it simpler now as Devcon command couldn't kill the disk out soon either.



                                                                          now use the safely remove hardware and eject media tool



                                                                          Thanks to



                                                                          Reizaal Abdul Aziz



                                                                          https://answers.microsoft.com/en-us/profile/bf1a3358-a39a-4c32-bc7e-692576439363






                                                                          share|improve this answer












                                                                          this method worked to me
                                                                          1) : Run -> "diskmgmt.msc" -> Find your drive in the physical disk list (bottom pane) -> right-click the drive (the left-most part), not the partition -> Click "Offline"



                                                                          2) : Run -> "cmd.exe" -> type "diskpart" -> type "list disk", find your disk # -> type "select disk x", where x is your disk's # from the last step -> type "offline disk". Now you can exit the command prompt or just type "exit" at diskpart, then close the prompt."



                                                                          I use "remove all dismount" on the diskpart command to kick the disk out. can't make it simpler now as Devcon command couldn't kill the disk out soon either.



                                                                          now use the safely remove hardware and eject media tool



                                                                          Thanks to



                                                                          Reizaal Abdul Aziz



                                                                          https://answers.microsoft.com/en-us/profile/bf1a3358-a39a-4c32-bc7e-692576439363







                                                                          share|improve this answer












                                                                          share|improve this answer



                                                                          share|improve this answer










                                                                          answered Feb 11 '18 at 18:59









                                                                          Mazaz InformaticsMazaz Informatics

                                                                          1




                                                                          1












                                                                          • Welcome to Super User. It looks like you are trying to provide attribution. Just "advertising" a stranger isn't a useful way to do that. Instead, link to the source of the information.
                                                                            – fixer1234
                                                                            Feb 12 '18 at 0:38


















                                                                          • Welcome to Super User. It looks like you are trying to provide attribution. Just "advertising" a stranger isn't a useful way to do that. Instead, link to the source of the information.
                                                                            – fixer1234
                                                                            Feb 12 '18 at 0:38
















                                                                          Welcome to Super User. It looks like you are trying to provide attribution. Just "advertising" a stranger isn't a useful way to do that. Instead, link to the source of the information.
                                                                          – fixer1234
                                                                          Feb 12 '18 at 0:38




                                                                          Welcome to Super User. It looks like you are trying to provide attribution. Just "advertising" a stranger isn't a useful way to do that. Instead, link to the source of the information.
                                                                          – fixer1234
                                                                          Feb 12 '18 at 0:38











                                                                          0














                                                                          Thank you all for this windows problem that many have problems with, this is my answer to it.
                                                                          Easy : not click the safe remove icon on taskbar but goto the USB stick in explorer and Eject there, Solved.






                                                                          share|improve this answer





















                                                                          • Welcome to Super User. Since the OP specified that they want to safely remove the drive (i.e. remove it without the risk of data loss), this does not answer the question, since to do this does NOT ensure no data loss upon removal.
                                                                            – Twisty Impersonator
                                                                            Dec 17 '18 at 22:52
















                                                                          0














                                                                          Thank you all for this windows problem that many have problems with, this is my answer to it.
                                                                          Easy : not click the safe remove icon on taskbar but goto the USB stick in explorer and Eject there, Solved.






                                                                          share|improve this answer





















                                                                          • Welcome to Super User. Since the OP specified that they want to safely remove the drive (i.e. remove it without the risk of data loss), this does not answer the question, since to do this does NOT ensure no data loss upon removal.
                                                                            – Twisty Impersonator
                                                                            Dec 17 '18 at 22:52














                                                                          0












                                                                          0








                                                                          0






                                                                          Thank you all for this windows problem that many have problems with, this is my answer to it.
                                                                          Easy : not click the safe remove icon on taskbar but goto the USB stick in explorer and Eject there, Solved.






                                                                          share|improve this answer












                                                                          Thank you all for this windows problem that many have problems with, this is my answer to it.
                                                                          Easy : not click the safe remove icon on taskbar but goto the USB stick in explorer and Eject there, Solved.







                                                                          share|improve this answer












                                                                          share|improve this answer



                                                                          share|improve this answer










                                                                          answered Dec 17 '18 at 20:59









                                                                          Addy DownlordAddy Downlord

                                                                          1




                                                                          1












                                                                          • Welcome to Super User. Since the OP specified that they want to safely remove the drive (i.e. remove it without the risk of data loss), this does not answer the question, since to do this does NOT ensure no data loss upon removal.
                                                                            – Twisty Impersonator
                                                                            Dec 17 '18 at 22:52


















                                                                          • Welcome to Super User. Since the OP specified that they want to safely remove the drive (i.e. remove it without the risk of data loss), this does not answer the question, since to do this does NOT ensure no data loss upon removal.
                                                                            – Twisty Impersonator
                                                                            Dec 17 '18 at 22:52
















                                                                          Welcome to Super User. Since the OP specified that they want to safely remove the drive (i.e. remove it without the risk of data loss), this does not answer the question, since to do this does NOT ensure no data loss upon removal.
                                                                          – Twisty Impersonator
                                                                          Dec 17 '18 at 22:52




                                                                          Welcome to Super User. Since the OP specified that they want to safely remove the drive (i.e. remove it without the risk of data loss), this does not answer the question, since to do this does NOT ensure no data loss upon removal.
                                                                          – Twisty Impersonator
                                                                          Dec 17 '18 at 22:52











                                                                          -1














                                                                          Try hotswap free utility, you can download here http://mt-naka.com/hotswap/index_enu.htm.




                                                                          • Ensure to activate Safely removable devices by right click the icon hotswap on systray - device type - Safely removable devices.

                                                                          • Then you can remove USB drive by left click icon hotswap on systray and select your removable drive.






                                                                          share|improve this answer


























                                                                            -1














                                                                            Try hotswap free utility, you can download here http://mt-naka.com/hotswap/index_enu.htm.




                                                                            • Ensure to activate Safely removable devices by right click the icon hotswap on systray - device type - Safely removable devices.

                                                                            • Then you can remove USB drive by left click icon hotswap on systray and select your removable drive.






                                                                            share|improve this answer
























                                                                              -1












                                                                              -1








                                                                              -1






                                                                              Try hotswap free utility, you can download here http://mt-naka.com/hotswap/index_enu.htm.




                                                                              • Ensure to activate Safely removable devices by right click the icon hotswap on systray - device type - Safely removable devices.

                                                                              • Then you can remove USB drive by left click icon hotswap on systray and select your removable drive.






                                                                              share|improve this answer












                                                                              Try hotswap free utility, you can download here http://mt-naka.com/hotswap/index_enu.htm.




                                                                              • Ensure to activate Safely removable devices by right click the icon hotswap on systray - device type - Safely removable devices.

                                                                              • Then you can remove USB drive by left click icon hotswap on systray and select your removable drive.







                                                                              share|improve this answer












                                                                              share|improve this answer



                                                                              share|improve this answer










                                                                              answered May 18 '17 at 5:58









                                                                              sevoldysevoldy

                                                                              1




                                                                              1






























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