Windows 7 BSOD on boot
I need help in troubleshooting or at least pointing me in the right direction as to how to troubleshoot a BSOD.
I was previously using my windows and it was working fine, I didn't install any new programs nor drivers and I was mainly using it to browse the internet.
Last night I left it on because I was downloading something, and when I woke up it had shut down, upon turning it on windows says the system has crashed and gave me the option to do startup repair or start normally.
Upon starting normally it would load the starting windows screen (the swirling dots into the windows logo), then blank out for a couple of seconds (which is normal operation before) and then for a second show the mouse but then the Blue Screem shows, which normally after the mouse loads the log-in screen shows
Here is the screen
Here are my system specs:
Windows 7 64 bit
Intel Core i3
4GB Ram
Toshiba Satellite L745
I tried startup repair and using chkdsk (which says its fine/or has corrected the errors) sfc /scannow (says everything is okay) and tried a system restore (restored but still BSOD).
Also, the laptop can also boot Ubuntu and it works fine with it. So I am able to at the very least access the files in the drives.
EDIT: I can't also boot in any safe mode option or any regular boot option...
EDIT: Here are the .dmp files and .evtx files if anyone can use a program to read them...Can you please tell me what program or driver is causing the issue, thank you
.dmp files
.evtx files
windows-7 bsod
asked Jan 17 at 6:22
DepChemicalDepChemical
113
|
show 6 more comments
I need help in troubleshooting or at least pointing me in the right direction as to how to troubleshoot a BSOD.
I was previously using my windows and it was working fine, I didn't install any new programs nor drivers and I was mainly using it to browse the internet.
Last night I left it on because I was downloading something, and when I woke up it had shut down, upon turning it on windows says the system has crashed and gave me the option to do startup repair or start normally.
Upon starting normally it would load the starting windows screen (the swirling dots into the windows logo), then blank out for a couple of seconds (which is normal operation before) and then for a second show the mouse but then the Blue Screem shows, which normally after the mouse loads the log-in screen shows
Here is the screen
Here are my system specs:
Windows 7 64 bit
Intel Core i3
4GB Ram
Toshiba Satellite L745
I tried startup repair and using chkdsk (which says its fine/or has corrected the errors) sfc /scannow (says everything is okay) and tried a system restore (restored but still BSOD).
Also, the laptop can also boot Ubuntu and it works fine with it. So I am able to at the very least access the files in the drives.
EDIT: I can't also boot in any safe mode option or any regular boot option...
EDIT: Here are the .dmp files and .evtx files if anyone can use a program to read them...Can you please tell me what program or driver is causing the issue, thank you
.dmp files
.evtx files
windows-7 bsod
asked Jan 17 at 6:22
DepChemicalDepChemical
113
Do you have SP1 installed? support.microsoft.com/en-gb/help/2876900/…
– spikey_richie
Jan 17 at 8:44
I'm can't remember if I have one, and I can't even boot into windows even on any safe mode option....
– DepChemical
Jan 17 at 8:53
The instructions on the screen tell you to bring it up in safe mode. Did you? If it does boot into safe mode, then run an analysis on the dump file. Get a copy of "whocrashed" from resplendence.com/whocrashed and run it. It will make suggestions on what to do next.
– Larryc
Jan 17 at 8:59
I'm sorry as this should have been written before; but I already tried all safe mode options and they still show the BSOD screen...
– DepChemical
Jan 17 at 9:01
OK, if safe mode is out, then your next option is recovery mode. From here you can try system restore, if that fails you can reinstall the OS. Safe mode would save you a lot of hassle if you could get it to come up. Personally, I would pull the hard drive out temporarily add it to another machine and verify that it is ok by looking at the SMART data, then copy that dump file to a working machine scan it and see what's up, before a complete re-install, but that's just me.
– Larryc
Jan 17 at 9:17
|
show 6 more comments
I need help in troubleshooting or at least pointing me in the right direction as to how to troubleshoot a BSOD.
I was previously using my windows and it was working fine, I didn't install any new programs nor drivers and I was mainly using it to browse the internet.
Last night I left it on because I was downloading something, and when I woke up it had shut down, upon turning it on windows says the system has crashed and gave me the option to do startup repair or start normally.
Upon starting normally it would load the starting windows screen (the swirling dots into the windows logo), then blank out for a couple of seconds (which is normal operation before) and then for a second show the mouse but then the Blue Screem shows, which normally after the mouse loads the log-in screen shows
Here is the screen
Here are my system specs:
Windows 7 64 bit
Intel Core i3
4GB Ram
Toshiba Satellite L745
I tried startup repair and using chkdsk (which says its fine/or has corrected the errors) sfc /scannow (says everything is okay) and tried a system restore (restored but still BSOD).
Also, the laptop can also boot Ubuntu and it works fine with it. So I am able to at the very least access the files in the drives.
EDIT: I can't also boot in any safe mode option or any regular boot option...
EDIT: Here are the .dmp files and .evtx files if anyone can use a program to read them...Can you please tell me what program or driver is causing the issue, thank you
.dmp files
.evtx files
windows-7 bsod
asked Jan 17 at 6:22
DepChemicalDepChemical
113
I need help in troubleshooting or at least pointing me in the right direction as to how to troubleshoot a BSOD.
I was previously using my windows and it was working fine, I didn't install any new programs nor drivers and I was mainly using it to browse the internet.
Last night I left it on because I was downloading something, and when I woke up it had shut down, upon turning it on windows says the system has crashed and gave me the option to do startup repair or start normally.
Upon starting normally it would load the starting windows screen (the swirling dots into the windows logo), then blank out for a couple of seconds (which is normal operation before) and then for a second show the mouse but then the Blue Screem shows, which normally after the mouse loads the log-in screen shows
Here is the screen
Here are my system specs:
Windows 7 64 bit
Intel Core i3
4GB Ram
Toshiba Satellite L745
I tried startup repair and using chkdsk (which says its fine/or has corrected the errors) sfc /scannow (says everything is okay) and tried a system restore (restored but still BSOD).
Also, the laptop can also boot Ubuntu and it works fine with it. So I am able to at the very least access the files in the drives.
EDIT: I can't also boot in any safe mode option or any regular boot option...
EDIT: Here are the .dmp files and .evtx files if anyone can use a program to read them...Can you please tell me what program or driver is causing the issue, thank you
.dmp files
.evtx files
windows-7 bsod
windows-7 bsod
asked Jan 17 at 6:22
DepChemicalDepChemical
113
asked Jan 17 at 6:22
DepChemicalDepChemical
113
edited Jan 19 at 5:36
DepChemical
asked Jan 17 at 6:22
DepChemicalDepChemical
113
asked Jan 17 at 6:22
DepChemicalDepChemical
113
asked Jan 17 at 6:22
DepChemicalDepChemical
113
113
Do you have SP1 installed? support.microsoft.com/en-gb/help/2876900/…
– spikey_richie
Jan 17 at 8:44
I'm can't remember if I have one, and I can't even boot into windows even on any safe mode option....
– DepChemical
Jan 17 at 8:53
The instructions on the screen tell you to bring it up in safe mode. Did you? If it does boot into safe mode, then run an analysis on the dump file. Get a copy of "whocrashed" from resplendence.com/whocrashed and run it. It will make suggestions on what to do next.
– Larryc
Jan 17 at 8:59
I'm sorry as this should have been written before; but I already tried all safe mode options and they still show the BSOD screen...
– DepChemical
Jan 17 at 9:01
OK, if safe mode is out, then your next option is recovery mode. From here you can try system restore, if that fails you can reinstall the OS. Safe mode would save you a lot of hassle if you could get it to come up. Personally, I would pull the hard drive out temporarily add it to another machine and verify that it is ok by looking at the SMART data, then copy that dump file to a working machine scan it and see what's up, before a complete re-install, but that's just me.
– Larryc
Jan 17 at 9:17
|
show 6 more comments
Do you have SP1 installed? support.microsoft.com/en-gb/help/2876900/…
– spikey_richie
Jan 17 at 8:44
I'm can't remember if I have one, and I can't even boot into windows even on any safe mode option....
– DepChemical
Jan 17 at 8:53
The instructions on the screen tell you to bring it up in safe mode. Did you? If it does boot into safe mode, then run an analysis on the dump file. Get a copy of "whocrashed" from resplendence.com/whocrashed and run it. It will make suggestions on what to do next.
– Larryc
Jan 17 at 8:59
I'm sorry as this should have been written before; but I already tried all safe mode options and they still show the BSOD screen...
– DepChemical
Jan 17 at 9:01
OK, if safe mode is out, then your next option is recovery mode. From here you can try system restore, if that fails you can reinstall the OS. Safe mode would save you a lot of hassle if you could get it to come up. Personally, I would pull the hard drive out temporarily add it to another machine and verify that it is ok by looking at the SMART data, then copy that dump file to a working machine scan it and see what's up, before a complete re-install, but that's just me.
– Larryc
Jan 17 at 9:17
Do you have SP1 installed? support.microsoft.com/en-gb/help/2876900/…
– spikey_richie
Jan 17 at 8:44
Do you have SP1 installed? support.microsoft.com/en-gb/help/2876900/…
– spikey_richie
Jan 17 at 8:44
I'm can't remember if I have one, and I can't even boot into windows even on any safe mode option....
– DepChemical
Jan 17 at 8:53
I'm can't remember if I have one, and I can't even boot into windows even on any safe mode option....
– DepChemical
Jan 17 at 8:53
The instructions on the screen tell you to bring it up in safe mode. Did you? If it does boot into safe mode, then run an analysis on the dump file. Get a copy of "whocrashed" from resplendence.com/whocrashed and run it. It will make suggestions on what to do next.
– Larryc
Jan 17 at 8:59
The instructions on the screen tell you to bring it up in safe mode. Did you? If it does boot into safe mode, then run an analysis on the dump file. Get a copy of "whocrashed" from resplendence.com/whocrashed and run it. It will make suggestions on what to do next.
– Larryc
Jan 17 at 8:59
I'm sorry as this should have been written before; but I already tried all safe mode options and they still show the BSOD screen...
– DepChemical
Jan 17 at 9:01
I'm sorry as this should have been written before; but I already tried all safe mode options and they still show the BSOD screen...
– DepChemical
Jan 17 at 9:01
OK, if safe mode is out, then your next option is recovery mode. From here you can try system restore, if that fails you can reinstall the OS. Safe mode would save you a lot of hassle if you could get it to come up. Personally, I would pull the hard drive out temporarily add it to another machine and verify that it is ok by looking at the SMART data, then copy that dump file to a working machine scan it and see what's up, before a complete re-install, but that's just me.
– Larryc
Jan 17 at 9:17
OK, if safe mode is out, then your next option is recovery mode. From here you can try system restore, if that fails you can reinstall the OS. Safe mode would save you a lot of hassle if you could get it to come up. Personally, I would pull the hard drive out temporarily add it to another machine and verify that it is ok by looking at the SMART data, then copy that dump file to a working machine scan it and see what's up, before a complete re-install, but that's just me.
– Larryc
Jan 17 at 9:17
|
show 6 more comments
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Do you have SP1 installed? support.microsoft.com/en-gb/help/2876900/…
– spikey_richie
Jan 17 at 8:44
I'm can't remember if I have one, and I can't even boot into windows even on any safe mode option....
– DepChemical
Jan 17 at 8:53
The instructions on the screen tell you to bring it up in safe mode. Did you? If it does boot into safe mode, then run an analysis on the dump file. Get a copy of "whocrashed" from resplendence.com/whocrashed and run it. It will make suggestions on what to do next.
– Larryc
Jan 17 at 8:59
I'm sorry as this should have been written before; but I already tried all safe mode options and they still show the BSOD screen...
– DepChemical
Jan 17 at 9:01
OK, if safe mode is out, then your next option is recovery mode. From here you can try system restore, if that fails you can reinstall the OS. Safe mode would save you a lot of hassle if you could get it to come up. Personally, I would pull the hard drive out temporarily add it to another machine and verify that it is ok by looking at the SMART data, then copy that dump file to a working machine scan it and see what's up, before a complete re-install, but that's just me.
– Larryc
Jan 17 at 9:17