Videos taken with Huawei Honor 8 show bugged on iPhone iOS users [closed]












1















Two users have reported that videos (either via the built-in screen recording function or the phone's Camera app) taken with my Huawei Honor 8 are bugged. Android users and Windows users report that they can view them without any problems, but some iOS users (2 people) report that the bottom half of the video is green and one iOS user reports that the video turns into mush at some point.



This is all the metadata I could dig from the file and I cannot pinpoint what is causing this problem and why isn't it affecting other systems (Android or Windows)... and why are only Huawei devices causing this compatibility issue?



I tried and and it doesn't matter which app is used and it doesn't matter whether the messaging app compressed the files or not. The result is the same.
On Windows (MPlayer & VLC) the video files work just fine.



Here's the metadata:
https://pastebin.com/gNaCXkbB






video android iphone ios







share|improve this question













closed as off-topic by DavidPostill♦ Jan 15 at 20:44


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "This question is not about computer hardware or software, within the scope defined in the help center." – DavidPostill

If this question can be reworded to fit the rules in the help center, please edit the question.

















  • What is a good place to ask tech questions related to mobile devices then? I will gladly take any advice I can get. Huawei's own customer service doesn't know a thing and Reddit is quiet :/

    – C H
    Jan 15 at 20:57
















1















Two users have reported that videos (either via the built-in screen recording function or the phone's Camera app) taken with my Huawei Honor 8 are bugged. Android users and Windows users report that they can view them without any problems, but some iOS users (2 people) report that the bottom half of the video is green and one iOS user reports that the video turns into mush at some point.



This is all the metadata I could dig from the file and I cannot pinpoint what is causing this problem and why isn't it affecting other systems (Android or Windows)... and why are only Huawei devices causing this compatibility issue?



I tried and and it doesn't matter which app is used and it doesn't matter whether the messaging app compressed the files or not. The result is the same.
On Windows (MPlayer & VLC) the video files work just fine.



Here's the metadata:
https://pastebin.com/gNaCXkbB






video android iphone ios







share|improve this question













closed as off-topic by DavidPostill♦ Jan 15 at 20:44


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "This question is not about computer hardware or software, within the scope defined in the help center." – DavidPostill

If this question can be reworded to fit the rules in the help center, please edit the question.

















  • What is a good place to ask tech questions related to mobile devices then? I will gladly take any advice I can get. Huawei's own customer service doesn't know a thing and Reddit is quiet :/

    – C H
    Jan 15 at 20:57














1












1








1








Two users have reported that videos (either via the built-in screen recording function or the phone's Camera app) taken with my Huawei Honor 8 are bugged. Android users and Windows users report that they can view them without any problems, but some iOS users (2 people) report that the bottom half of the video is green and one iOS user reports that the video turns into mush at some point.



This is all the metadata I could dig from the file and I cannot pinpoint what is causing this problem and why isn't it affecting other systems (Android or Windows)... and why are only Huawei devices causing this compatibility issue?



I tried and and it doesn't matter which app is used and it doesn't matter whether the messaging app compressed the files or not. The result is the same.
On Windows (MPlayer & VLC) the video files work just fine.



Here's the metadata:
https://pastebin.com/gNaCXkbB






video android iphone ios







share|improve this question














Two users have reported that videos (either via the built-in screen recording function or the phone's Camera app) taken with my Huawei Honor 8 are bugged. Android users and Windows users report that they can view them without any problems, but some iOS users (2 people) report that the bottom half of the video is green and one iOS user reports that the video turns into mush at some point.



This is all the metadata I could dig from the file and I cannot pinpoint what is causing this problem and why isn't it affecting other systems (Android or Windows)... and why are only Huawei devices causing this compatibility issue?



I tried and and it doesn't matter which app is used and it doesn't matter whether the messaging app compressed the files or not. The result is the same.
On Windows (MPlayer & VLC) the video files work just fine.



Here's the metadata:
https://pastebin.com/gNaCXkbB






video android iphone ios




video android iphone ios






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked Jan 15 at 20:13









C HC H

913




913




closed as off-topic by DavidPostill♦ Jan 15 at 20:44


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "This question is not about computer hardware or software, within the scope defined in the help center." – DavidPostill

If this question can be reworded to fit the rules in the help center, please edit the question.







closed as off-topic by DavidPostill♦ Jan 15 at 20:44


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "This question is not about computer hardware or software, within the scope defined in the help center." – DavidPostill

If this question can be reworded to fit the rules in the help center, please edit the question.













  • What is a good place to ask tech questions related to mobile devices then? I will gladly take any advice I can get. Huawei's own customer service doesn't know a thing and Reddit is quiet :/

    – C H
    Jan 15 at 20:57



















  • What is a good place to ask tech questions related to mobile devices then? I will gladly take any advice I can get. Huawei's own customer service doesn't know a thing and Reddit is quiet :/

    – C H
    Jan 15 at 20:57

















What is a good place to ask tech questions related to mobile devices then? I will gladly take any advice I can get. Huawei's own customer service doesn't know a thing and Reddit is quiet :/

– C H
Jan 15 at 20:57





What is a good place to ask tech questions related to mobile devices then? I will gladly take any advice I can get. Huawei's own customer service doesn't know a thing and Reddit is quiet :/

– C H
Jan 15 at 20:57










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