Troubleshoot connection with packet loss











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I've been having packet loss issues while playing online, so I've decided to do the PingPlotter test to the game IP.



The hop 4 seems to have a massive packet loss problem, but that's the ISP server and it does not bother me that much.



enter image description here



The problem is the second hop, which is from my router to my ISP, which is fiber optics.



Could there be a problem with my fiber optics installation? or is 0,15% packet loss from my router to my ISP normal? I thought it should be 0% using fiber optics.






networking router isp fiber







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    up vote
    0
    down vote

    favorite
    1












    I've been having packet loss issues while playing online, so I've decided to do the PingPlotter test to the game IP.



    The hop 4 seems to have a massive packet loss problem, but that's the ISP server and it does not bother me that much.



    enter image description here



    The problem is the second hop, which is from my router to my ISP, which is fiber optics.



    Could there be a problem with my fiber optics installation? or is 0,15% packet loss from my router to my ISP normal? I thought it should be 0% using fiber optics.






    networking router isp fiber







    share|improve this question
























      up vote
      0
      down vote

      favorite
      1









      up vote
      0
      down vote

      favorite
      1






      1





      I've been having packet loss issues while playing online, so I've decided to do the PingPlotter test to the game IP.



      The hop 4 seems to have a massive packet loss problem, but that's the ISP server and it does not bother me that much.



      enter image description here



      The problem is the second hop, which is from my router to my ISP, which is fiber optics.



      Could there be a problem with my fiber optics installation? or is 0,15% packet loss from my router to my ISP normal? I thought it should be 0% using fiber optics.






      networking router isp fiber







      share|improve this question













      I've been having packet loss issues while playing online, so I've decided to do the PingPlotter test to the game IP.



      The hop 4 seems to have a massive packet loss problem, but that's the ISP server and it does not bother me that much.



      enter image description here



      The problem is the second hop, which is from my router to my ISP, which is fiber optics.



      Could there be a problem with my fiber optics installation? or is 0,15% packet loss from my router to my ISP normal? I thought it should be 0% using fiber optics.






      networking router isp fiber




      networking router isp fiber






      share|improve this question













      share|improve this question











      share|improve this question




      share|improve this question










      asked Nov 22 at 19:35









      Aleix

      185




      185






















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          This would depend on what else is happening on your home network. If you are the only one using it for testing then there is likely an issue with the fibre, but if others are using the connection that could cause the issue.



          It's also possible that the ISP has oversubscribed the connection, and that this is hidden by encapsulation of data packets.






          share|improve this answer





















          • Any other ways to test if the fibre is faulty? I've tried pinging only the 1st hop after the router and there's an average of 0.15% packet loss.
            – Aleix
            Nov 23 at 8:06












          • If the packet loss is consistently .15% that would seem to me to be an issue your ISP should be looking into for you.
            – davidgo
            Nov 23 at 8:49











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          up vote
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          This would depend on what else is happening on your home network. If you are the only one using it for testing then there is likely an issue with the fibre, but if others are using the connection that could cause the issue.



          It's also possible that the ISP has oversubscribed the connection, and that this is hidden by encapsulation of data packets.






          share|improve this answer





















          • Any other ways to test if the fibre is faulty? I've tried pinging only the 1st hop after the router and there's an average of 0.15% packet loss.
            – Aleix
            Nov 23 at 8:06












          • If the packet loss is consistently .15% that would seem to me to be an issue your ISP should be looking into for you.
            – davidgo
            Nov 23 at 8:49















          up vote
          1
          down vote













          This would depend on what else is happening on your home network. If you are the only one using it for testing then there is likely an issue with the fibre, but if others are using the connection that could cause the issue.



          It's also possible that the ISP has oversubscribed the connection, and that this is hidden by encapsulation of data packets.






          share|improve this answer





















          • Any other ways to test if the fibre is faulty? I've tried pinging only the 1st hop after the router and there's an average of 0.15% packet loss.
            – Aleix
            Nov 23 at 8:06












          • If the packet loss is consistently .15% that would seem to me to be an issue your ISP should be looking into for you.
            – davidgo
            Nov 23 at 8:49













          up vote
          1
          down vote










          up vote
          1
          down vote









          This would depend on what else is happening on your home network. If you are the only one using it for testing then there is likely an issue with the fibre, but if others are using the connection that could cause the issue.



          It's also possible that the ISP has oversubscribed the connection, and that this is hidden by encapsulation of data packets.






          share|improve this answer












          This would depend on what else is happening on your home network. If you are the only one using it for testing then there is likely an issue with the fibre, but if others are using the connection that could cause the issue.



          It's also possible that the ISP has oversubscribed the connection, and that this is hidden by encapsulation of data packets.







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered Nov 23 at 6:33









          davidgo

          41.5k74985




          41.5k74985












          • Any other ways to test if the fibre is faulty? I've tried pinging only the 1st hop after the router and there's an average of 0.15% packet loss.
            – Aleix
            Nov 23 at 8:06












          • If the packet loss is consistently .15% that would seem to me to be an issue your ISP should be looking into for you.
            – davidgo
            Nov 23 at 8:49


















          • Any other ways to test if the fibre is faulty? I've tried pinging only the 1st hop after the router and there's an average of 0.15% packet loss.
            – Aleix
            Nov 23 at 8:06












          • If the packet loss is consistently .15% that would seem to me to be an issue your ISP should be looking into for you.
            – davidgo
            Nov 23 at 8:49
















          Any other ways to test if the fibre is faulty? I've tried pinging only the 1st hop after the router and there's an average of 0.15% packet loss.
          – Aleix
          Nov 23 at 8:06






          Any other ways to test if the fibre is faulty? I've tried pinging only the 1st hop after the router and there's an average of 0.15% packet loss.
          – Aleix
          Nov 23 at 8:06














          If the packet loss is consistently .15% that would seem to me to be an issue your ISP should be looking into for you.
          – davidgo
          Nov 23 at 8:49




          If the packet loss is consistently .15% that would seem to me to be an issue your ISP should be looking into for you.
          – davidgo
          Nov 23 at 8:49


















           

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