How could a scammer know the apps on my phone / iTunes account?












10















I received an email with the subject "Your invoice from Apple #xxxxx".
It then continues by: "[...] your payment from "Pokemon Go was accepted [...]". That line made me sceptical. I just downloaded the app recently. How could the scammer know this? Was it just a good guess?



I assume it to be scam since:




  • The sender is surpressed

  • Typos

  • No Username / data

  • Generic text

  • A suspicious little pdf

  • Not the signature / style from your friendly, expensive fruit seller tech company


Some online warning sites already caught up on it



What I could think of:




  • Another free app reports my other apps to the vendor

  • A site I often visit has cookies that I was looking up stuff from let's go pikachu

  • My account could actually be compromized and someone has access to my records

  • Many people have the app installed


    If only a fraction of the people who have the app open the attached pdf the scammer wins.


Anyway, how could this be and what counter messurements can I apply?










share|improve this question









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  • "Many people have the app installed and some people that actually have it open the pdf without hestitation" what do you mean by this? Is there a .pdf attached to the email? Im quite confused where "the pdf" is coming from

    – Flying Thunder
    15 hours ago











  • Why is this obviously a scam? It's been a while since I bought something from the app store but isn't this typically what happens after a purchase? You get an email confirmation. What exactly about this makes you think it's a scam?

    – JimmyJames
    15 hours ago






  • 13





    If you have pokemon go, it catches your interest because it seems more legitimate. If you don't have that app, it catches your interested because, who just bought that on my account?! Either way they have had an effect on you.

    – JPhi1618
    15 hours ago
















10















I received an email with the subject "Your invoice from Apple #xxxxx".
It then continues by: "[...] your payment from "Pokemon Go was accepted [...]". That line made me sceptical. I just downloaded the app recently. How could the scammer know this? Was it just a good guess?



I assume it to be scam since:




  • The sender is surpressed

  • Typos

  • No Username / data

  • Generic text

  • A suspicious little pdf

  • Not the signature / style from your friendly, expensive fruit seller tech company


Some online warning sites already caught up on it



What I could think of:




  • Another free app reports my other apps to the vendor

  • A site I often visit has cookies that I was looking up stuff from let's go pikachu

  • My account could actually be compromized and someone has access to my records

  • Many people have the app installed


    If only a fraction of the people who have the app open the attached pdf the scammer wins.


Anyway, how could this be and what counter messurements can I apply?










share|improve this question









New contributor




Peter is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • "Many people have the app installed and some people that actually have it open the pdf without hestitation" what do you mean by this? Is there a .pdf attached to the email? Im quite confused where "the pdf" is coming from

    – Flying Thunder
    15 hours ago











  • Why is this obviously a scam? It's been a while since I bought something from the app store but isn't this typically what happens after a purchase? You get an email confirmation. What exactly about this makes you think it's a scam?

    – JimmyJames
    15 hours ago






  • 13





    If you have pokemon go, it catches your interest because it seems more legitimate. If you don't have that app, it catches your interested because, who just bought that on my account?! Either way they have had an effect on you.

    – JPhi1618
    15 hours ago














10












10








10


1






I received an email with the subject "Your invoice from Apple #xxxxx".
It then continues by: "[...] your payment from "Pokemon Go was accepted [...]". That line made me sceptical. I just downloaded the app recently. How could the scammer know this? Was it just a good guess?



I assume it to be scam since:




  • The sender is surpressed

  • Typos

  • No Username / data

  • Generic text

  • A suspicious little pdf

  • Not the signature / style from your friendly, expensive fruit seller tech company


Some online warning sites already caught up on it



What I could think of:




  • Another free app reports my other apps to the vendor

  • A site I often visit has cookies that I was looking up stuff from let's go pikachu

  • My account could actually be compromized and someone has access to my records

  • Many people have the app installed


    If only a fraction of the people who have the app open the attached pdf the scammer wins.


Anyway, how could this be and what counter messurements can I apply?










share|improve this question









New contributor




Peter is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












I received an email with the subject "Your invoice from Apple #xxxxx".
It then continues by: "[...] your payment from "Pokemon Go was accepted [...]". That line made me sceptical. I just downloaded the app recently. How could the scammer know this? Was it just a good guess?



I assume it to be scam since:




  • The sender is surpressed

  • Typos

  • No Username / data

  • Generic text

  • A suspicious little pdf

  • Not the signature / style from your friendly, expensive fruit seller tech company


Some online warning sites already caught up on it



What I could think of:




  • Another free app reports my other apps to the vendor

  • A site I often visit has cookies that I was looking up stuff from let's go pikachu

  • My account could actually be compromized and someone has access to my records

  • Many people have the app installed


    If only a fraction of the people who have the app open the attached pdf the scammer wins.


Anyway, how could this be and what counter messurements can I apply?







email phishing scam






share|improve this question









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Peter is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









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share|improve this question




share|improve this question








edited 13 hours ago







Peter













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asked 16 hours ago









PeterPeter

15317




15317




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Check out our Code of Conduct.






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  • "Many people have the app installed and some people that actually have it open the pdf without hestitation" what do you mean by this? Is there a .pdf attached to the email? Im quite confused where "the pdf" is coming from

    – Flying Thunder
    15 hours ago











  • Why is this obviously a scam? It's been a while since I bought something from the app store but isn't this typically what happens after a purchase? You get an email confirmation. What exactly about this makes you think it's a scam?

    – JimmyJames
    15 hours ago






  • 13





    If you have pokemon go, it catches your interest because it seems more legitimate. If you don't have that app, it catches your interested because, who just bought that on my account?! Either way they have had an effect on you.

    – JPhi1618
    15 hours ago



















  • "Many people have the app installed and some people that actually have it open the pdf without hestitation" what do you mean by this? Is there a .pdf attached to the email? Im quite confused where "the pdf" is coming from

    – Flying Thunder
    15 hours ago











  • Why is this obviously a scam? It's been a while since I bought something from the app store but isn't this typically what happens after a purchase? You get an email confirmation. What exactly about this makes you think it's a scam?

    – JimmyJames
    15 hours ago






  • 13





    If you have pokemon go, it catches your interest because it seems more legitimate. If you don't have that app, it catches your interested because, who just bought that on my account?! Either way they have had an effect on you.

    – JPhi1618
    15 hours ago

















"Many people have the app installed and some people that actually have it open the pdf without hestitation" what do you mean by this? Is there a .pdf attached to the email? Im quite confused where "the pdf" is coming from

– Flying Thunder
15 hours ago





"Many people have the app installed and some people that actually have it open the pdf without hestitation" what do you mean by this? Is there a .pdf attached to the email? Im quite confused where "the pdf" is coming from

– Flying Thunder
15 hours ago













Why is this obviously a scam? It's been a while since I bought something from the app store but isn't this typically what happens after a purchase? You get an email confirmation. What exactly about this makes you think it's a scam?

– JimmyJames
15 hours ago





Why is this obviously a scam? It's been a while since I bought something from the app store but isn't this typically what happens after a purchase? You get an email confirmation. What exactly about this makes you think it's a scam?

– JimmyJames
15 hours ago




13




13





If you have pokemon go, it catches your interest because it seems more legitimate. If you don't have that app, it catches your interested because, who just bought that on my account?! Either way they have had an effect on you.

– JPhi1618
15 hours ago





If you have pokemon go, it catches your interest because it seems more legitimate. If you don't have that app, it catches your interested because, who just bought that on my account?! Either way they have had an effect on you.

– JPhi1618
15 hours ago










5 Answers
5






active

oldest

votes


















37














It's a game of probability and chances are high that you might have one of the most popular apps in history installed on your device.



My guess is that the scammer does not know anything about you. The app in question is widely popular and one of the most successful apps on both iOS and Android. An attacker may just send out large amounts of mails containing such "most probable apps"/"best guesses". It would have been the same if the scammer sent an invoice for WhatsApp, which you most probably have installed on your device.



This tactic can also be observed in other recent spam waves like the notorious sextorion scam where the attacker sends a rather ominous remark about your porn preferences:




i installed a software on the adult videos (pornographic material) web-site [...] 1st part displays the video you were viewing (you’ve got a nice taste haha)




So to sum it up, this is most likely just a wild, but very probable guess, and you are not compromised. Countermeasures in this case: delete the email, go catch some Pokémon and have fun.






share|improve this answer



















  • 6





    I received that mail too, but don't have a Apple/iTunes Account/Device, nor bought something in PokemonGo (but had it installed on my Android Devices) so that mail was instantly deleted as scam for me because i don't apply to my in any way. I also received a mail in the past regarding a invoice of WhatsApp (befor it was entirely free) that a monthly subscription has been paid

    – Serverfrog
    13 hours ago













  • It's random.... I've not had that email, but several about my iTunes account being blocked (I don't have one) and too many to count about blocked bank accounts with banks I don't bank with (but surprisingly few pretending to be from the bank I do bank with)

    – TripeHound
    9 hours ago



















6














Pokemon Go is a very popular app. I would not be surprised if that email was being scatter-gunned to see who might panic and do what the phishing email wants. The other possibilities include:




  • Niantic (the devs of Pokemon Go) has been compromised - not very likely

  • The providers of another app on your phone have detected you use it and have sold that info onto someone else.

  • The attackers know either you have a Pokemon Go or an Apple account - not necessarily both.

  • You yourself provided that information somewhere

  • Another one of your accounts, where you have used your email address and talked about Pokemon Go on iPhone, has been compromised






share|improve this answer































    4














    Former Apple Inc. employee here. I have seen some shady stuff on people's phones and what you're experiencing isn't new--I have received the same emails. That's how they phish people. They get receivers of the email to contact them, then try to dispute the charge, unknowingly giving over private information to help "resolve" the issue. If your account has been compromised, they can see your app purchases. Purchases include free downloads. Here's what I'd suggest to check:




    1. Firstly, check the email address from the email. If it's non-Apple, dismiss it.

    2. Check the devices associated with your phone. Settings>Your Name(top). There, if you scroll down, you should see a list of your Apple Devices. If you do not recognize one. You may have someone signed in to your account.

    3. Check your "Family Sharing" tab. If you are a part of a family you shouldn't be, you may be compromised. (Settings>Your Name>Family Sharing)

    4. Check to see if there is a "Profile" on your phone. This is popular with business phones to monitor employees, but some people use this maliciously. (Settings>General ... scroll and look for something that may not belong).

    5. This one is tricky, make sure when you're connected to wifi, you're on a known secure network. Users often join networks to save their data, but I personally have known people to travel with a hotspot in populated areas to get people to connect to it. From there, they can find a way to mess with your device or information. Same goes with connecting to those free chargers in public spaces, like at airports -- be very wary.


    Hope this helps someone






    share|improve this answer








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    • Also keep in mind that email addresses are pretty easy to spoof; in doing step 1, also look at the full message source/headers in your email client and look for the Received: lines. If there are any of those other than your mail provider and apple.com, it's almost certainly a forgery.

      – fluffy
      6 hours ago





















    -2














    If there is no actual email header even to special email clients that can show invisible email header info...then you need to suspect that it did not arrive by email. No header is like letter without address, won't get delivered.



    This can happen at the email server if server is running a bad app or otherwise got intrusion. If its Apple mail or other really big and professional provider, I would not expect this. But college email servers and other lower level or private providers might occasionally have issues.



    * Its possible for another "bad" app on your phone to inject stuff into your email queue if you are not using webmail. * I would not expect this if all your apps are through Apple Store/iTunes.



    But if you jail broke your iPhone to add any unapproved apps...
    now is the time to re-evaluate them. Even if they appear to deliver the promised functions (game?/game hack), they may also do something else as well.






    share|improve this answer








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      -2














      Answer void in light of updated info in question.



      Sounds like a valid invoice for an in-app purchase. Invoice in this case just means receipt - not that you need make additional payment action. So just Apple notifying you its processing the payment and that the source was from (within) Pokemon Go.



      But info for scammers is readily available. Its all part of the marketing frenzy that has been building since the mid-1990s. Lots of websites and businesses trade marketing data to help sell products. Lots bad security on those databases or legitimate sales with too few questions asked.



      Read those OS and application EULAs. Getting marketing data about your interests to vendors who might sell similar or connected products is an intrinsic part of commercial OS and apps -- and even ISO standards. Cookies are just one avenue for direct query of your phone/computer. Almost 20 years ago I was surprised as a neophyte web administrator that Microsoft websites automatically harvested the default email address of every website user. A legitimate HTTP query from server which even compliant open source software must have the ability to honor (but can default responding to be off).



      To be honest, I would not be surprised if most web browers cough up matching app info to the right webserver queries. Apple/iTunes is a LOT better about privacy from vendors than Android/PlayStore but not immune I bet. iTunes itself may let registered vendors indirectly send messages to app owners based on specified criteria...for a fee. I would expect Apple policy is to review such messages first but everyone has bad or rushed days. I do not know actual details though since I am not a registered vendor.






      share|improve this answer










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      • So go through all the options about privacy on your ITunes account as well as iOS and each browser and app. App notices is a new buzzword to ways vendors can intrude into privacy.

        – NotSoSimple
        13 hours ago











      • Hey, I added lines that build up to my suspicion. This is almost definitly not from apple / iTunes

        – Peter
        13 hours ago






      • 1





        Right email client can see actual header. Suppressing visible email header is not as suspicious as you might think. Some big companies do it to keep people from replying to unmonitored email address.

        – NotSoSimple
        13 hours ago











      • But Yeah big alert if more than one typo & attaching PDF without comment especially when size says it could have been inline.

        – NotSoSimple
        13 hours ago











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      5 Answers
      5






      active

      oldest

      votes








      5 Answers
      5






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes









      37














      It's a game of probability and chances are high that you might have one of the most popular apps in history installed on your device.



      My guess is that the scammer does not know anything about you. The app in question is widely popular and one of the most successful apps on both iOS and Android. An attacker may just send out large amounts of mails containing such "most probable apps"/"best guesses". It would have been the same if the scammer sent an invoice for WhatsApp, which you most probably have installed on your device.



      This tactic can also be observed in other recent spam waves like the notorious sextorion scam where the attacker sends a rather ominous remark about your porn preferences:




      i installed a software on the adult videos (pornographic material) web-site [...] 1st part displays the video you were viewing (you’ve got a nice taste haha)




      So to sum it up, this is most likely just a wild, but very probable guess, and you are not compromised. Countermeasures in this case: delete the email, go catch some Pokémon and have fun.






      share|improve this answer



















      • 6





        I received that mail too, but don't have a Apple/iTunes Account/Device, nor bought something in PokemonGo (but had it installed on my Android Devices) so that mail was instantly deleted as scam for me because i don't apply to my in any way. I also received a mail in the past regarding a invoice of WhatsApp (befor it was entirely free) that a monthly subscription has been paid

        – Serverfrog
        13 hours ago













      • It's random.... I've not had that email, but several about my iTunes account being blocked (I don't have one) and too many to count about blocked bank accounts with banks I don't bank with (but surprisingly few pretending to be from the bank I do bank with)

        – TripeHound
        9 hours ago
















      37














      It's a game of probability and chances are high that you might have one of the most popular apps in history installed on your device.



      My guess is that the scammer does not know anything about you. The app in question is widely popular and one of the most successful apps on both iOS and Android. An attacker may just send out large amounts of mails containing such "most probable apps"/"best guesses". It would have been the same if the scammer sent an invoice for WhatsApp, which you most probably have installed on your device.



      This tactic can also be observed in other recent spam waves like the notorious sextorion scam where the attacker sends a rather ominous remark about your porn preferences:




      i installed a software on the adult videos (pornographic material) web-site [...] 1st part displays the video you were viewing (you’ve got a nice taste haha)




      So to sum it up, this is most likely just a wild, but very probable guess, and you are not compromised. Countermeasures in this case: delete the email, go catch some Pokémon and have fun.






      share|improve this answer



















      • 6





        I received that mail too, but don't have a Apple/iTunes Account/Device, nor bought something in PokemonGo (but had it installed on my Android Devices) so that mail was instantly deleted as scam for me because i don't apply to my in any way. I also received a mail in the past regarding a invoice of WhatsApp (befor it was entirely free) that a monthly subscription has been paid

        – Serverfrog
        13 hours ago













      • It's random.... I've not had that email, but several about my iTunes account being blocked (I don't have one) and too many to count about blocked bank accounts with banks I don't bank with (but surprisingly few pretending to be from the bank I do bank with)

        – TripeHound
        9 hours ago














      37












      37








      37







      It's a game of probability and chances are high that you might have one of the most popular apps in history installed on your device.



      My guess is that the scammer does not know anything about you. The app in question is widely popular and one of the most successful apps on both iOS and Android. An attacker may just send out large amounts of mails containing such "most probable apps"/"best guesses". It would have been the same if the scammer sent an invoice for WhatsApp, which you most probably have installed on your device.



      This tactic can also be observed in other recent spam waves like the notorious sextorion scam where the attacker sends a rather ominous remark about your porn preferences:




      i installed a software on the adult videos (pornographic material) web-site [...] 1st part displays the video you were viewing (you’ve got a nice taste haha)




      So to sum it up, this is most likely just a wild, but very probable guess, and you are not compromised. Countermeasures in this case: delete the email, go catch some Pokémon and have fun.






      share|improve this answer













      It's a game of probability and chances are high that you might have one of the most popular apps in history installed on your device.



      My guess is that the scammer does not know anything about you. The app in question is widely popular and one of the most successful apps on both iOS and Android. An attacker may just send out large amounts of mails containing such "most probable apps"/"best guesses". It would have been the same if the scammer sent an invoice for WhatsApp, which you most probably have installed on your device.



      This tactic can also be observed in other recent spam waves like the notorious sextorion scam where the attacker sends a rather ominous remark about your porn preferences:




      i installed a software on the adult videos (pornographic material) web-site [...] 1st part displays the video you were viewing (you’ve got a nice taste haha)




      So to sum it up, this is most likely just a wild, but very probable guess, and you are not compromised. Countermeasures in this case: delete the email, go catch some Pokémon and have fun.







      share|improve this answer












      share|improve this answer



      share|improve this answer










      answered 16 hours ago









      SeeYouInDisneylandSeeYouInDisneyland

      936419




      936419








      • 6





        I received that mail too, but don't have a Apple/iTunes Account/Device, nor bought something in PokemonGo (but had it installed on my Android Devices) so that mail was instantly deleted as scam for me because i don't apply to my in any way. I also received a mail in the past regarding a invoice of WhatsApp (befor it was entirely free) that a monthly subscription has been paid

        – Serverfrog
        13 hours ago













      • It's random.... I've not had that email, but several about my iTunes account being blocked (I don't have one) and too many to count about blocked bank accounts with banks I don't bank with (but surprisingly few pretending to be from the bank I do bank with)

        – TripeHound
        9 hours ago














      • 6





        I received that mail too, but don't have a Apple/iTunes Account/Device, nor bought something in PokemonGo (but had it installed on my Android Devices) so that mail was instantly deleted as scam for me because i don't apply to my in any way. I also received a mail in the past regarding a invoice of WhatsApp (befor it was entirely free) that a monthly subscription has been paid

        – Serverfrog
        13 hours ago













      • It's random.... I've not had that email, but several about my iTunes account being blocked (I don't have one) and too many to count about blocked bank accounts with banks I don't bank with (but surprisingly few pretending to be from the bank I do bank with)

        – TripeHound
        9 hours ago








      6




      6





      I received that mail too, but don't have a Apple/iTunes Account/Device, nor bought something in PokemonGo (but had it installed on my Android Devices) so that mail was instantly deleted as scam for me because i don't apply to my in any way. I also received a mail in the past regarding a invoice of WhatsApp (befor it was entirely free) that a monthly subscription has been paid

      – Serverfrog
      13 hours ago







      I received that mail too, but don't have a Apple/iTunes Account/Device, nor bought something in PokemonGo (but had it installed on my Android Devices) so that mail was instantly deleted as scam for me because i don't apply to my in any way. I also received a mail in the past regarding a invoice of WhatsApp (befor it was entirely free) that a monthly subscription has been paid

      – Serverfrog
      13 hours ago















      It's random.... I've not had that email, but several about my iTunes account being blocked (I don't have one) and too many to count about blocked bank accounts with banks I don't bank with (but surprisingly few pretending to be from the bank I do bank with)

      – TripeHound
      9 hours ago





      It's random.... I've not had that email, but several about my iTunes account being blocked (I don't have one) and too many to count about blocked bank accounts with banks I don't bank with (but surprisingly few pretending to be from the bank I do bank with)

      – TripeHound
      9 hours ago













      6














      Pokemon Go is a very popular app. I would not be surprised if that email was being scatter-gunned to see who might panic and do what the phishing email wants. The other possibilities include:




      • Niantic (the devs of Pokemon Go) has been compromised - not very likely

      • The providers of another app on your phone have detected you use it and have sold that info onto someone else.

      • The attackers know either you have a Pokemon Go or an Apple account - not necessarily both.

      • You yourself provided that information somewhere

      • Another one of your accounts, where you have used your email address and talked about Pokemon Go on iPhone, has been compromised






      share|improve this answer




























        6














        Pokemon Go is a very popular app. I would not be surprised if that email was being scatter-gunned to see who might panic and do what the phishing email wants. The other possibilities include:




        • Niantic (the devs of Pokemon Go) has been compromised - not very likely

        • The providers of another app on your phone have detected you use it and have sold that info onto someone else.

        • The attackers know either you have a Pokemon Go or an Apple account - not necessarily both.

        • You yourself provided that information somewhere

        • Another one of your accounts, where you have used your email address and talked about Pokemon Go on iPhone, has been compromised






        share|improve this answer


























          6












          6








          6







          Pokemon Go is a very popular app. I would not be surprised if that email was being scatter-gunned to see who might panic and do what the phishing email wants. The other possibilities include:




          • Niantic (the devs of Pokemon Go) has been compromised - not very likely

          • The providers of another app on your phone have detected you use it and have sold that info onto someone else.

          • The attackers know either you have a Pokemon Go or an Apple account - not necessarily both.

          • You yourself provided that information somewhere

          • Another one of your accounts, where you have used your email address and talked about Pokemon Go on iPhone, has been compromised






          share|improve this answer













          Pokemon Go is a very popular app. I would not be surprised if that email was being scatter-gunned to see who might panic and do what the phishing email wants. The other possibilities include:




          • Niantic (the devs of Pokemon Go) has been compromised - not very likely

          • The providers of another app on your phone have detected you use it and have sold that info onto someone else.

          • The attackers know either you have a Pokemon Go or an Apple account - not necessarily both.

          • You yourself provided that information somewhere

          • Another one of your accounts, where you have used your email address and talked about Pokemon Go on iPhone, has been compromised







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered 16 hours ago









          520520

          27113




          27113























              4














              Former Apple Inc. employee here. I have seen some shady stuff on people's phones and what you're experiencing isn't new--I have received the same emails. That's how they phish people. They get receivers of the email to contact them, then try to dispute the charge, unknowingly giving over private information to help "resolve" the issue. If your account has been compromised, they can see your app purchases. Purchases include free downloads. Here's what I'd suggest to check:




              1. Firstly, check the email address from the email. If it's non-Apple, dismiss it.

              2. Check the devices associated with your phone. Settings>Your Name(top). There, if you scroll down, you should see a list of your Apple Devices. If you do not recognize one. You may have someone signed in to your account.

              3. Check your "Family Sharing" tab. If you are a part of a family you shouldn't be, you may be compromised. (Settings>Your Name>Family Sharing)

              4. Check to see if there is a "Profile" on your phone. This is popular with business phones to monitor employees, but some people use this maliciously. (Settings>General ... scroll and look for something that may not belong).

              5. This one is tricky, make sure when you're connected to wifi, you're on a known secure network. Users often join networks to save their data, but I personally have known people to travel with a hotspot in populated areas to get people to connect to it. From there, they can find a way to mess with your device or information. Same goes with connecting to those free chargers in public spaces, like at airports -- be very wary.


              Hope this helps someone






              share|improve this answer








              New contributor




              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.





















              • Also keep in mind that email addresses are pretty easy to spoof; in doing step 1, also look at the full message source/headers in your email client and look for the Received: lines. If there are any of those other than your mail provider and apple.com, it's almost certainly a forgery.

                – fluffy
                6 hours ago


















              4














              Former Apple Inc. employee here. I have seen some shady stuff on people's phones and what you're experiencing isn't new--I have received the same emails. That's how they phish people. They get receivers of the email to contact them, then try to dispute the charge, unknowingly giving over private information to help "resolve" the issue. If your account has been compromised, they can see your app purchases. Purchases include free downloads. Here's what I'd suggest to check:




              1. Firstly, check the email address from the email. If it's non-Apple, dismiss it.

              2. Check the devices associated with your phone. Settings>Your Name(top). There, if you scroll down, you should see a list of your Apple Devices. If you do not recognize one. You may have someone signed in to your account.

              3. Check your "Family Sharing" tab. If you are a part of a family you shouldn't be, you may be compromised. (Settings>Your Name>Family Sharing)

              4. Check to see if there is a "Profile" on your phone. This is popular with business phones to monitor employees, but some people use this maliciously. (Settings>General ... scroll and look for something that may not belong).

              5. This one is tricky, make sure when you're connected to wifi, you're on a known secure network. Users often join networks to save their data, but I personally have known people to travel with a hotspot in populated areas to get people to connect to it. From there, they can find a way to mess with your device or information. Same goes with connecting to those free chargers in public spaces, like at airports -- be very wary.


              Hope this helps someone






              share|improve this answer








              New contributor




              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.





















              • Also keep in mind that email addresses are pretty easy to spoof; in doing step 1, also look at the full message source/headers in your email client and look for the Received: lines. If there are any of those other than your mail provider and apple.com, it's almost certainly a forgery.

                – fluffy
                6 hours ago
















              4












              4








              4







              Former Apple Inc. employee here. I have seen some shady stuff on people's phones and what you're experiencing isn't new--I have received the same emails. That's how they phish people. They get receivers of the email to contact them, then try to dispute the charge, unknowingly giving over private information to help "resolve" the issue. If your account has been compromised, they can see your app purchases. Purchases include free downloads. Here's what I'd suggest to check:




              1. Firstly, check the email address from the email. If it's non-Apple, dismiss it.

              2. Check the devices associated with your phone. Settings>Your Name(top). There, if you scroll down, you should see a list of your Apple Devices. If you do not recognize one. You may have someone signed in to your account.

              3. Check your "Family Sharing" tab. If you are a part of a family you shouldn't be, you may be compromised. (Settings>Your Name>Family Sharing)

              4. Check to see if there is a "Profile" on your phone. This is popular with business phones to monitor employees, but some people use this maliciously. (Settings>General ... scroll and look for something that may not belong).

              5. This one is tricky, make sure when you're connected to wifi, you're on a known secure network. Users often join networks to save their data, but I personally have known people to travel with a hotspot in populated areas to get people to connect to it. From there, they can find a way to mess with your device or information. Same goes with connecting to those free chargers in public spaces, like at airports -- be very wary.


              Hope this helps someone






              share|improve this answer








              New contributor




              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.










              Former Apple Inc. employee here. I have seen some shady stuff on people's phones and what you're experiencing isn't new--I have received the same emails. That's how they phish people. They get receivers of the email to contact them, then try to dispute the charge, unknowingly giving over private information to help "resolve" the issue. If your account has been compromised, they can see your app purchases. Purchases include free downloads. Here's what I'd suggest to check:




              1. Firstly, check the email address from the email. If it's non-Apple, dismiss it.

              2. Check the devices associated with your phone. Settings>Your Name(top). There, if you scroll down, you should see a list of your Apple Devices. If you do not recognize one. You may have someone signed in to your account.

              3. Check your "Family Sharing" tab. If you are a part of a family you shouldn't be, you may be compromised. (Settings>Your Name>Family Sharing)

              4. Check to see if there is a "Profile" on your phone. This is popular with business phones to monitor employees, but some people use this maliciously. (Settings>General ... scroll and look for something that may not belong).

              5. This one is tricky, make sure when you're connected to wifi, you're on a known secure network. Users often join networks to save their data, but I personally have known people to travel with a hotspot in populated areas to get people to connect to it. From there, they can find a way to mess with your device or information. Same goes with connecting to those free chargers in public spaces, like at airports -- be very wary.


              Hope this helps someone







              share|improve this answer








              New contributor




              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.









              share|improve this answer



              share|improve this answer






              New contributor




              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.









              answered 13 hours ago









              user201921user201921

              411




              411




              New contributor




              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.





              New contributor





              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.






              user201921 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.













              • Also keep in mind that email addresses are pretty easy to spoof; in doing step 1, also look at the full message source/headers in your email client and look for the Received: lines. If there are any of those other than your mail provider and apple.com, it's almost certainly a forgery.

                – fluffy
                6 hours ago





















              • Also keep in mind that email addresses are pretty easy to spoof; in doing step 1, also look at the full message source/headers in your email client and look for the Received: lines. If there are any of those other than your mail provider and apple.com, it's almost certainly a forgery.

                – fluffy
                6 hours ago



















              Also keep in mind that email addresses are pretty easy to spoof; in doing step 1, also look at the full message source/headers in your email client and look for the Received: lines. If there are any of those other than your mail provider and apple.com, it's almost certainly a forgery.

              – fluffy
              6 hours ago







              Also keep in mind that email addresses are pretty easy to spoof; in doing step 1, also look at the full message source/headers in your email client and look for the Received: lines. If there are any of those other than your mail provider and apple.com, it's almost certainly a forgery.

              – fluffy
              6 hours ago













              -2














              If there is no actual email header even to special email clients that can show invisible email header info...then you need to suspect that it did not arrive by email. No header is like letter without address, won't get delivered.



              This can happen at the email server if server is running a bad app or otherwise got intrusion. If its Apple mail or other really big and professional provider, I would not expect this. But college email servers and other lower level or private providers might occasionally have issues.



              * Its possible for another "bad" app on your phone to inject stuff into your email queue if you are not using webmail. * I would not expect this if all your apps are through Apple Store/iTunes.



              But if you jail broke your iPhone to add any unapproved apps...
              now is the time to re-evaluate them. Even if they appear to deliver the promised functions (game?/game hack), they may also do something else as well.






              share|improve this answer








              New contributor




              NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
              Check out our Code of Conduct.

























                -2














                If there is no actual email header even to special email clients that can show invisible email header info...then you need to suspect that it did not arrive by email. No header is like letter without address, won't get delivered.



                This can happen at the email server if server is running a bad app or otherwise got intrusion. If its Apple mail or other really big and professional provider, I would not expect this. But college email servers and other lower level or private providers might occasionally have issues.



                * Its possible for another "bad" app on your phone to inject stuff into your email queue if you are not using webmail. * I would not expect this if all your apps are through Apple Store/iTunes.



                But if you jail broke your iPhone to add any unapproved apps...
                now is the time to re-evaluate them. Even if they appear to deliver the promised functions (game?/game hack), they may also do something else as well.






                share|improve this answer








                New contributor




                NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                Check out our Code of Conduct.























                  -2












                  -2








                  -2







                  If there is no actual email header even to special email clients that can show invisible email header info...then you need to suspect that it did not arrive by email. No header is like letter without address, won't get delivered.



                  This can happen at the email server if server is running a bad app or otherwise got intrusion. If its Apple mail or other really big and professional provider, I would not expect this. But college email servers and other lower level or private providers might occasionally have issues.



                  * Its possible for another "bad" app on your phone to inject stuff into your email queue if you are not using webmail. * I would not expect this if all your apps are through Apple Store/iTunes.



                  But if you jail broke your iPhone to add any unapproved apps...
                  now is the time to re-evaluate them. Even if they appear to deliver the promised functions (game?/game hack), they may also do something else as well.






                  share|improve this answer








                  New contributor




                  NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                  Check out our Code of Conduct.










                  If there is no actual email header even to special email clients that can show invisible email header info...then you need to suspect that it did not arrive by email. No header is like letter without address, won't get delivered.



                  This can happen at the email server if server is running a bad app or otherwise got intrusion. If its Apple mail or other really big and professional provider, I would not expect this. But college email servers and other lower level or private providers might occasionally have issues.



                  * Its possible for another "bad" app on your phone to inject stuff into your email queue if you are not using webmail. * I would not expect this if all your apps are through Apple Store/iTunes.



                  But if you jail broke your iPhone to add any unapproved apps...
                  now is the time to re-evaluate them. Even if they appear to deliver the promised functions (game?/game hack), they may also do something else as well.







                  share|improve this answer








                  New contributor




                  NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                  Check out our Code of Conduct.









                  share|improve this answer



                  share|improve this answer






                  New contributor




                  NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                  Check out our Code of Conduct.









                  answered 13 hours ago









                  NotSoSimpleNotSoSimple

                  11




                  11




                  New contributor




                  NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                  Check out our Code of Conduct.





                  New contributor





                  NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                  Check out our Code of Conduct.






                  NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                  Check out our Code of Conduct.























                      -2














                      Answer void in light of updated info in question.



                      Sounds like a valid invoice for an in-app purchase. Invoice in this case just means receipt - not that you need make additional payment action. So just Apple notifying you its processing the payment and that the source was from (within) Pokemon Go.



                      But info for scammers is readily available. Its all part of the marketing frenzy that has been building since the mid-1990s. Lots of websites and businesses trade marketing data to help sell products. Lots bad security on those databases or legitimate sales with too few questions asked.



                      Read those OS and application EULAs. Getting marketing data about your interests to vendors who might sell similar or connected products is an intrinsic part of commercial OS and apps -- and even ISO standards. Cookies are just one avenue for direct query of your phone/computer. Almost 20 years ago I was surprised as a neophyte web administrator that Microsoft websites automatically harvested the default email address of every website user. A legitimate HTTP query from server which even compliant open source software must have the ability to honor (but can default responding to be off).



                      To be honest, I would not be surprised if most web browers cough up matching app info to the right webserver queries. Apple/iTunes is a LOT better about privacy from vendors than Android/PlayStore but not immune I bet. iTunes itself may let registered vendors indirectly send messages to app owners based on specified criteria...for a fee. I would expect Apple policy is to review such messages first but everyone has bad or rushed days. I do not know actual details though since I am not a registered vendor.






                      share|improve this answer










                      New contributor




                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.





















                      • So go through all the options about privacy on your ITunes account as well as iOS and each browser and app. App notices is a new buzzword to ways vendors can intrude into privacy.

                        – NotSoSimple
                        13 hours ago











                      • Hey, I added lines that build up to my suspicion. This is almost definitly not from apple / iTunes

                        – Peter
                        13 hours ago






                      • 1





                        Right email client can see actual header. Suppressing visible email header is not as suspicious as you might think. Some big companies do it to keep people from replying to unmonitored email address.

                        – NotSoSimple
                        13 hours ago











                      • But Yeah big alert if more than one typo & attaching PDF without comment especially when size says it could have been inline.

                        – NotSoSimple
                        13 hours ago
















                      -2














                      Answer void in light of updated info in question.



                      Sounds like a valid invoice for an in-app purchase. Invoice in this case just means receipt - not that you need make additional payment action. So just Apple notifying you its processing the payment and that the source was from (within) Pokemon Go.



                      But info for scammers is readily available. Its all part of the marketing frenzy that has been building since the mid-1990s. Lots of websites and businesses trade marketing data to help sell products. Lots bad security on those databases or legitimate sales with too few questions asked.



                      Read those OS and application EULAs. Getting marketing data about your interests to vendors who might sell similar or connected products is an intrinsic part of commercial OS and apps -- and even ISO standards. Cookies are just one avenue for direct query of your phone/computer. Almost 20 years ago I was surprised as a neophyte web administrator that Microsoft websites automatically harvested the default email address of every website user. A legitimate HTTP query from server which even compliant open source software must have the ability to honor (but can default responding to be off).



                      To be honest, I would not be surprised if most web browers cough up matching app info to the right webserver queries. Apple/iTunes is a LOT better about privacy from vendors than Android/PlayStore but not immune I bet. iTunes itself may let registered vendors indirectly send messages to app owners based on specified criteria...for a fee. I would expect Apple policy is to review such messages first but everyone has bad or rushed days. I do not know actual details though since I am not a registered vendor.






                      share|improve this answer










                      New contributor




                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.





















                      • So go through all the options about privacy on your ITunes account as well as iOS and each browser and app. App notices is a new buzzword to ways vendors can intrude into privacy.

                        – NotSoSimple
                        13 hours ago











                      • Hey, I added lines that build up to my suspicion. This is almost definitly not from apple / iTunes

                        – Peter
                        13 hours ago






                      • 1





                        Right email client can see actual header. Suppressing visible email header is not as suspicious as you might think. Some big companies do it to keep people from replying to unmonitored email address.

                        – NotSoSimple
                        13 hours ago











                      • But Yeah big alert if more than one typo & attaching PDF without comment especially when size says it could have been inline.

                        – NotSoSimple
                        13 hours ago














                      -2












                      -2








                      -2







                      Answer void in light of updated info in question.



                      Sounds like a valid invoice for an in-app purchase. Invoice in this case just means receipt - not that you need make additional payment action. So just Apple notifying you its processing the payment and that the source was from (within) Pokemon Go.



                      But info for scammers is readily available. Its all part of the marketing frenzy that has been building since the mid-1990s. Lots of websites and businesses trade marketing data to help sell products. Lots bad security on those databases or legitimate sales with too few questions asked.



                      Read those OS and application EULAs. Getting marketing data about your interests to vendors who might sell similar or connected products is an intrinsic part of commercial OS and apps -- and even ISO standards. Cookies are just one avenue for direct query of your phone/computer. Almost 20 years ago I was surprised as a neophyte web administrator that Microsoft websites automatically harvested the default email address of every website user. A legitimate HTTP query from server which even compliant open source software must have the ability to honor (but can default responding to be off).



                      To be honest, I would not be surprised if most web browers cough up matching app info to the right webserver queries. Apple/iTunes is a LOT better about privacy from vendors than Android/PlayStore but not immune I bet. iTunes itself may let registered vendors indirectly send messages to app owners based on specified criteria...for a fee. I would expect Apple policy is to review such messages first but everyone has bad or rushed days. I do not know actual details though since I am not a registered vendor.






                      share|improve this answer










                      New contributor




                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.










                      Answer void in light of updated info in question.



                      Sounds like a valid invoice for an in-app purchase. Invoice in this case just means receipt - not that you need make additional payment action. So just Apple notifying you its processing the payment and that the source was from (within) Pokemon Go.



                      But info for scammers is readily available. Its all part of the marketing frenzy that has been building since the mid-1990s. Lots of websites and businesses trade marketing data to help sell products. Lots bad security on those databases or legitimate sales with too few questions asked.



                      Read those OS and application EULAs. Getting marketing data about your interests to vendors who might sell similar or connected products is an intrinsic part of commercial OS and apps -- and even ISO standards. Cookies are just one avenue for direct query of your phone/computer. Almost 20 years ago I was surprised as a neophyte web administrator that Microsoft websites automatically harvested the default email address of every website user. A legitimate HTTP query from server which even compliant open source software must have the ability to honor (but can default responding to be off).



                      To be honest, I would not be surprised if most web browers cough up matching app info to the right webserver queries. Apple/iTunes is a LOT better about privacy from vendors than Android/PlayStore but not immune I bet. iTunes itself may let registered vendors indirectly send messages to app owners based on specified criteria...for a fee. I would expect Apple policy is to review such messages first but everyone has bad or rushed days. I do not know actual details though since I am not a registered vendor.







                      share|improve this answer










                      New contributor




                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.









                      share|improve this answer



                      share|improve this answer








                      edited 12 hours ago









                      schroeder

                      77.5k30171207




                      77.5k30171207






                      New contributor




                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.









                      answered 14 hours ago









                      NotSoSimpleNotSoSimple

                      11




                      11




                      New contributor




                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.





                      New contributor





                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.






                      NotSoSimple is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.













                      • So go through all the options about privacy on your ITunes account as well as iOS and each browser and app. App notices is a new buzzword to ways vendors can intrude into privacy.

                        – NotSoSimple
                        13 hours ago











                      • Hey, I added lines that build up to my suspicion. This is almost definitly not from apple / iTunes

                        – Peter
                        13 hours ago






                      • 1





                        Right email client can see actual header. Suppressing visible email header is not as suspicious as you might think. Some big companies do it to keep people from replying to unmonitored email address.

                        – NotSoSimple
                        13 hours ago











                      • But Yeah big alert if more than one typo & attaching PDF without comment especially when size says it could have been inline.

                        – NotSoSimple
                        13 hours ago



















                      • So go through all the options about privacy on your ITunes account as well as iOS and each browser and app. App notices is a new buzzword to ways vendors can intrude into privacy.

                        – NotSoSimple
                        13 hours ago











                      • Hey, I added lines that build up to my suspicion. This is almost definitly not from apple / iTunes

                        – Peter
                        13 hours ago






                      • 1





                        Right email client can see actual header. Suppressing visible email header is not as suspicious as you might think. Some big companies do it to keep people from replying to unmonitored email address.

                        – NotSoSimple
                        13 hours ago











                      • But Yeah big alert if more than one typo & attaching PDF without comment especially when size says it could have been inline.

                        – NotSoSimple
                        13 hours ago

















                      So go through all the options about privacy on your ITunes account as well as iOS and each browser and app. App notices is a new buzzword to ways vendors can intrude into privacy.

                      – NotSoSimple
                      13 hours ago





                      So go through all the options about privacy on your ITunes account as well as iOS and each browser and app. App notices is a new buzzword to ways vendors can intrude into privacy.

                      – NotSoSimple
                      13 hours ago













                      Hey, I added lines that build up to my suspicion. This is almost definitly not from apple / iTunes

                      – Peter
                      13 hours ago





                      Hey, I added lines that build up to my suspicion. This is almost definitly not from apple / iTunes

                      – Peter
                      13 hours ago




                      1




                      1





                      Right email client can see actual header. Suppressing visible email header is not as suspicious as you might think. Some big companies do it to keep people from replying to unmonitored email address.

                      – NotSoSimple
                      13 hours ago





                      Right email client can see actual header. Suppressing visible email header is not as suspicious as you might think. Some big companies do it to keep people from replying to unmonitored email address.

                      – NotSoSimple
                      13 hours ago













                      But Yeah big alert if more than one typo & attaching PDF without comment especially when size says it could have been inline.

                      – NotSoSimple
                      13 hours ago





                      But Yeah big alert if more than one typo & attaching PDF without comment especially when size says it could have been inline.

                      – NotSoSimple
                      13 hours ago










                      Peter is a new contributor. Be nice, and check out our Code of Conduct.










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