RingCentral RingOut trouble

I’m having some RingOut API trouble. Everything was working out just fine but suddenly about a week ago one of the users claimed that the RingOut functionality was broken and from what I see she is correct. For the life of me I can’t figure out what the problem is. Below is what my request looks like. After polling the call the api errors out claiming that one or two lines is busy when I know for a fact they are not. Any ideas or direction on this would be greatly appreciated

Request URI:
https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTIyMDIwMzQ1NDI5QDEwLjE0LjIzLjQw

Post Variables:

{"from":{"phoneNumber":"+17606992007","forwardingNumberId":""},"to":{"phoneNumber":"+17602146463"},"callerId":{"phoneNumber":"+17604440557"},"playPrompt":false,"country":{"id":"1”}}

Result:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "id" : "Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "status" : {

    "callStatus" : "InProgress",

    "callerStatus" : "InProgress",

    "calleeStatus" : "InProgress"

  }

}

Result from polling the call:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "id" : "Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "status" : {

    "callStatus" : "CannotReach",

    "callerStatus" : "Busy",

    "calleeStatus" : "InProgress"

  }

}

edited Nov 22 '18 at 8:53

Grokify

7,45822338

asked Apr 19 '18 at 5:22

SurferJoe

761712

When I make a RingOut call with "forwardingNumberId":"", I get a Status 400 Parameter [forwardingNumberId] value is invalid error. That being said, if I remove it I can make calls to AT&T numbers, which I see you're trying to reach as well. Can you call and reach the same numbers with your regular RingCentral endpoint? For example the RingCentral mobile app or softphone? It might be worth creating a support ticket for this item if it's a connectivity issue.

– Grokify
Apr 19 '18 at 19:18

I can reach the phone numbers fine when I give them a call with a RingCentral phone or outside line. I was thinking that might have been the problem as well. I will try eliminating the forwardingNumberId and see how that works.

– SurferJoe
Apr 19 '18 at 19:22

Removing the forwardingNumberId made no difference.

– SurferJoe
Apr 19 '18 at 19:34

Our support team will want to trace those calls to see what is happening. You can create and list support ticket using the links at the bottom of our support page: developer.ringcentral.com/support.html . You can also join our Glip chat ( glipped.herokuapp.com ), but please file a support ticket so they can get your call info and trace the call.

– Grokify
Apr 19 '18 at 20:37

add a comment |

Request URI:
https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTIyMDIwMzQ1NDI5QDEwLjE0LjIzLjQw

Post Variables:

{"from":{"phoneNumber":"+17606992007","forwardingNumberId":""},"to":{"phoneNumber":"+17602146463"},"callerId":{"phoneNumber":"+17604440557"},"playPrompt":false,"country":{"id":"1”}}

Result:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "id" : "Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "status" : {

    "callStatus" : "InProgress",

    "callerStatus" : "InProgress",

    "calleeStatus" : "InProgress"

  }

}

Result from polling the call:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "id" : "Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "status" : {

    "callStatus" : "CannotReach",

    "callerStatus" : "Busy",

    "calleeStatus" : "InProgress"

  }

}

edited Nov 22 '18 at 8:53

Grokify

7,45822338

asked Apr 19 '18 at 5:22

SurferJoe

761712

When I make a RingOut call with "forwardingNumberId":"", I get a Status 400 Parameter [forwardingNumberId] value is invalid error. That being said, if I remove it I can make calls to AT&T numbers, which I see you're trying to reach as well. Can you call and reach the same numbers with your regular RingCentral endpoint? For example the RingCentral mobile app or softphone? It might be worth creating a support ticket for this item if it's a connectivity issue.

– Grokify
Apr 19 '18 at 19:18

I can reach the phone numbers fine when I give them a call with a RingCentral phone or outside line. I was thinking that might have been the problem as well. I will try eliminating the forwardingNumberId and see how that works.

– SurferJoe
Apr 19 '18 at 19:22

Removing the forwardingNumberId made no difference.

– SurferJoe
Apr 19 '18 at 19:34

Our support team will want to trace those calls to see what is happening. You can create and list support ticket using the links at the bottom of our support page: developer.ringcentral.com/support.html . You can also join our Glip chat ( glipped.herokuapp.com ), but please file a support ticket so they can get your call info and trace the call.

– Grokify
Apr 19 '18 at 20:37

add a comment |

Request URI:
https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTIyMDIwMzQ1NDI5QDEwLjE0LjIzLjQw

Post Variables:

{"from":{"phoneNumber":"+17606992007","forwardingNumberId":""},"to":{"phoneNumber":"+17602146463"},"callerId":{"phoneNumber":"+17604440557"},"playPrompt":false,"country":{"id":"1”}}

Result:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "id" : "Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "status" : {

    "callStatus" : "InProgress",

    "callerStatus" : "InProgress",

    "calleeStatus" : "InProgress"

  }

}

Result from polling the call:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "id" : "Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "status" : {

    "callStatus" : "CannotReach",

    "callerStatus" : "Busy",

    "calleeStatus" : "InProgress"

  }

}

edited Nov 22 '18 at 8:53

Grokify

7,45822338

asked Apr 19 '18 at 5:22

SurferJoe

761712

Request URI:
https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTIyMDIwMzQ1NDI5QDEwLjE0LjIzLjQw

Post Variables:

{"from":{"phoneNumber":"+17606992007","forwardingNumberId":""},"to":{"phoneNumber":"+17602146463"},"callerId":{"phoneNumber":"+17604440557"},"playPrompt":false,"country":{"id":"1”}}

Result:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "id" : "Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",

  "status" : {

    "callStatus" : "InProgress",

    "callerStatus" : "InProgress",

    "calleeStatus" : "InProgress"

  }

}

Result from polling the call:

{

  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "id" : "Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",

  "status" : {

    "callStatus" : "CannotReach",

    "callerStatus" : "Busy",

    "calleeStatus" : "InProgress"

  }

}

phone-call ringcentral ringout

edited Nov 22 '18 at 8:53

Grokify

7,45822338

asked Apr 19 '18 at 5:22

SurferJoe

761712

edited Nov 22 '18 at 8:53

Grokify

7,45822338

asked Apr 19 '18 at 5:22

SurferJoe

761712

edited Nov 22 '18 at 8:53

Grokify

7,45822338

edited Nov 22 '18 at 8:53

Grokify

7,45822338

edited Nov 22 '18 at 8:53

Grokify

7,45822338

asked Apr 19 '18 at 5:22

SurferJoe

761712

asked Apr 19 '18 at 5:22

SurferJoe

761712

asked Apr 19 '18 at 5:22

SurferJoe

761712

When I make a RingOut call with "forwardingNumberId":"", I get a Status 400 Parameter [forwardingNumberId] value is invalid error. That being said, if I remove it I can make calls to AT&T numbers, which I see you're trying to reach as well. Can you call and reach the same numbers with your regular RingCentral endpoint? For example the RingCentral mobile app or softphone? It might be worth creating a support ticket for this item if it's a connectivity issue.

– Grokify
Apr 19 '18 at 19:18

I can reach the phone numbers fine when I give them a call with a RingCentral phone or outside line. I was thinking that might have been the problem as well. I will try eliminating the forwardingNumberId and see how that works.

– SurferJoe
Apr 19 '18 at 19:22

Removing the forwardingNumberId made no difference.

– SurferJoe
Apr 19 '18 at 19:34

Our support team will want to trace those calls to see what is happening. You can create and list support ticket using the links at the bottom of our support page: developer.ringcentral.com/support.html . You can also join our Glip chat ( glipped.herokuapp.com ), but please file a support ticket so they can get your call info and trace the call.

– Grokify
Apr 19 '18 at 20:37

add a comment |

When I make a RingOut call with "forwardingNumberId":"", I get a Status 400 Parameter [forwardingNumberId] value is invalid error. That being said, if I remove it I can make calls to AT&T numbers, which I see you're trying to reach as well. Can you call and reach the same numbers with your regular RingCentral endpoint? For example the RingCentral mobile app or softphone? It might be worth creating a support ticket for this item if it's a connectivity issue.

– Grokify
Apr 19 '18 at 19:18

I can reach the phone numbers fine when I give them a call with a RingCentral phone or outside line. I was thinking that might have been the problem as well. I will try eliminating the forwardingNumberId and see how that works.

– SurferJoe
Apr 19 '18 at 19:22

Removing the forwardingNumberId made no difference.

– SurferJoe
Apr 19 '18 at 19:34

Our support team will want to trace those calls to see what is happening. You can create and list support ticket using the links at the bottom of our support page: developer.ringcentral.com/support.html . You can also join our Glip chat ( glipped.herokuapp.com ), but please file a support ticket so they can get your call info and trace the call.

– Grokify
Apr 19 '18 at 20:37

When I make a RingOut call with "forwardingNumberId":"", I get a Status 400 Parameter [forwardingNumberId] value is invalid error. That being said, if I remove it I can make calls to AT&T numbers, which I see you're trying to reach as well. Can you call and reach the same numbers with your regular RingCentral endpoint? For example the RingCentral mobile app or softphone? It might be worth creating a support ticket for this item if it's a connectivity issue.

– Grokify
Apr 19 '18 at 19:18

I can reach the phone numbers fine when I give them a call with a RingCentral phone or outside line. I was thinking that might have been the problem as well. I will try eliminating the forwardingNumberId and see how that works.

– SurferJoe
Apr 19 '18 at 19:22

Removing the forwardingNumberId made no difference.

– SurferJoe
Apr 19 '18 at 19:34

Our support team will want to trace those calls to see what is happening. You can create and list support ticket using the links at the bottom of our support page: developer.ringcentral.com/support.html . You can also join our Glip chat ( glipped.herokuapp.com ), but please file a support ticket so they can get your call info and trace the call.

– Grokify
Apr 19 '18 at 20:37

add a comment |

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