Bluetooth Microsoft Sculpt Comfort Mouse keeps disconnecting
I am using a Microsoft Sculpt Comfort Mouse which connects to the Windows 7 64-bit PC via bluetooth (PC has a USB bluetooth receiver). The mouse will disconnect several times a day for several seconds and then returns to normal.
The following warning message is logged in the system log:
Bluetooth HID device (28:18:78:5c:87:9e) either went out of range or became unresponsive.
I have searched for possible solutions and most people recommend changing the power settings of the USB receiver in Device Manager, however my USB receiver does not have any power options (no 'Power Settings' tab). I have also changed the Windows power settings to disable the "USB Selective Suspend" option.
Neither of these suggested solutions fix the problem and the mouse continues to disconnect randomly. I have also tried a different mouse (same model) and have replaced the batteries but the problem continues.
Does anyone know how to fix this problem?
windows-7 mouse bluetooth
asked Feb 16 '15 at 13:07
ChrisChris
151312
|
show 1 more comment
I am using a Microsoft Sculpt Comfort Mouse which connects to the Windows 7 64-bit PC via bluetooth (PC has a USB bluetooth receiver). The mouse will disconnect several times a day for several seconds and then returns to normal.
The following warning message is logged in the system log:
Bluetooth HID device (28:18:78:5c:87:9e) either went out of range or became unresponsive.
I have searched for possible solutions and most people recommend changing the power settings of the USB receiver in Device Manager, however my USB receiver does not have any power options (no 'Power Settings' tab). I have also changed the Windows power settings to disable the "USB Selective Suspend" option.
Neither of these suggested solutions fix the problem and the mouse continues to disconnect randomly. I have also tried a different mouse (same model) and have replaced the batteries but the problem continues.
Does anyone know how to fix this problem?
windows-7 mouse bluetooth
asked Feb 16 '15 at 13:07
ChrisChris
151312
Do you have the most recent Mouse and Keyboard Center installed (select your OS with the first dropdown menu to see the download link)?
– user33758
Feb 16 '15 at 14:11
I am using native Windows 7 bluetooth mouse functionality. I will download that software and report back.
– Chris
Feb 16 '15 at 14:15
I am continuing to experience the same problem even after downloading the Mouse and Keyboard Center software. The problem has become worse in recent days and the system log continues to show the same error as quoted in the original question.
– Chris
May 8 '15 at 15:57
have same problem, found others to have the same issues too
– Stefan Rogin
Jan 3 '16 at 2:51
1
I have the same problem with this device. It doesn't seem to matter what device it is paired to... after several hours of use it stops functioning after being paired with two different laptops, a tablet, or my desktop computer. It will work again after being removed from paired devices then re-paired.
– Michael
May 9 '18 at 0:06
|
show 1 more comment
I am using a Microsoft Sculpt Comfort Mouse which connects to the Windows 7 64-bit PC via bluetooth (PC has a USB bluetooth receiver). The mouse will disconnect several times a day for several seconds and then returns to normal.
The following warning message is logged in the system log:
Bluetooth HID device (28:18:78:5c:87:9e) either went out of range or became unresponsive.
I have searched for possible solutions and most people recommend changing the power settings of the USB receiver in Device Manager, however my USB receiver does not have any power options (no 'Power Settings' tab). I have also changed the Windows power settings to disable the "USB Selective Suspend" option.
Neither of these suggested solutions fix the problem and the mouse continues to disconnect randomly. I have also tried a different mouse (same model) and have replaced the batteries but the problem continues.
Does anyone know how to fix this problem?
windows-7 mouse bluetooth
asked Feb 16 '15 at 13:07
ChrisChris
151312
I am using a Microsoft Sculpt Comfort Mouse which connects to the Windows 7 64-bit PC via bluetooth (PC has a USB bluetooth receiver). The mouse will disconnect several times a day for several seconds and then returns to normal.
The following warning message is logged in the system log:
Bluetooth HID device (28:18:78:5c:87:9e) either went out of range or became unresponsive.
I have searched for possible solutions and most people recommend changing the power settings of the USB receiver in Device Manager, however my USB receiver does not have any power options (no 'Power Settings' tab). I have also changed the Windows power settings to disable the "USB Selective Suspend" option.
Neither of these suggested solutions fix the problem and the mouse continues to disconnect randomly. I have also tried a different mouse (same model) and have replaced the batteries but the problem continues.
Does anyone know how to fix this problem?
windows-7 mouse bluetooth
windows-7 mouse bluetooth
asked Feb 16 '15 at 13:07
ChrisChris
151312
asked Feb 16 '15 at 13:07
ChrisChris
151312
edited May 8 '15 at 17:24
user33758
asked Feb 16 '15 at 13:07
ChrisChris
151312
asked Feb 16 '15 at 13:07
ChrisChris
151312
asked Feb 16 '15 at 13:07
ChrisChris
151312
151312
Do you have the most recent Mouse and Keyboard Center installed (select your OS with the first dropdown menu to see the download link)?
– user33758
Feb 16 '15 at 14:11
I am using native Windows 7 bluetooth mouse functionality. I will download that software and report back.
– Chris
Feb 16 '15 at 14:15
I am continuing to experience the same problem even after downloading the Mouse and Keyboard Center software. The problem has become worse in recent days and the system log continues to show the same error as quoted in the original question.
– Chris
May 8 '15 at 15:57
have same problem, found others to have the same issues too
– Stefan Rogin
Jan 3 '16 at 2:51
1
I have the same problem with this device. It doesn't seem to matter what device it is paired to... after several hours of use it stops functioning after being paired with two different laptops, a tablet, or my desktop computer. It will work again after being removed from paired devices then re-paired.
– Michael
May 9 '18 at 0:06
|
show 1 more comment
Do you have the most recent Mouse and Keyboard Center installed (select your OS with the first dropdown menu to see the download link)?
– user33758
Feb 16 '15 at 14:11
I am using native Windows 7 bluetooth mouse functionality. I will download that software and report back.
– Chris
Feb 16 '15 at 14:15
I am continuing to experience the same problem even after downloading the Mouse and Keyboard Center software. The problem has become worse in recent days and the system log continues to show the same error as quoted in the original question.
– Chris
May 8 '15 at 15:57
have same problem, found others to have the same issues too
– Stefan Rogin
Jan 3 '16 at 2:51
1
I have the same problem with this device. It doesn't seem to matter what device it is paired to... after several hours of use it stops functioning after being paired with two different laptops, a tablet, or my desktop computer. It will work again after being removed from paired devices then re-paired.
– Michael
May 9 '18 at 0:06
Do you have the most recent Mouse and Keyboard Center installed (select your OS with the first dropdown menu to see the download link)?
– user33758
Feb 16 '15 at 14:11
Do you have the most recent Mouse and Keyboard Center installed (select your OS with the first dropdown menu to see the download link)?
– user33758
Feb 16 '15 at 14:11
I am using native Windows 7 bluetooth mouse functionality. I will download that software and report back.
– Chris
Feb 16 '15 at 14:15
I am using native Windows 7 bluetooth mouse functionality. I will download that software and report back.
– Chris
Feb 16 '15 at 14:15
I am continuing to experience the same problem even after downloading the Mouse and Keyboard Center software. The problem has become worse in recent days and the system log continues to show the same error as quoted in the original question.
– Chris
May 8 '15 at 15:57
I am continuing to experience the same problem even after downloading the Mouse and Keyboard Center software. The problem has become worse in recent days and the system log continues to show the same error as quoted in the original question.
– Chris
May 8 '15 at 15:57
have same problem, found others to have the same issues too
– Stefan Rogin
Jan 3 '16 at 2:51
have same problem, found others to have the same issues too
– Stefan Rogin
Jan 3 '16 at 2:51
1
1
I have the same problem with this device. It doesn't seem to matter what device it is paired to... after several hours of use it stops functioning after being paired with two different laptops, a tablet, or my desktop computer. It will work again after being removed from paired devices then re-paired.
– Michael
May 9 '18 at 0:06
I have the same problem with this device. It doesn't seem to matter what device it is paired to... after several hours of use it stops functioning after being paired with two different laptops, a tablet, or my desktop computer. It will work again after being removed from paired devices then re-paired.
– Michael
May 9 '18 at 0:06
|
show 1 more comment
3 Answers
3
active
oldest
votes
Not sure whether you got this issue resolved. Just sharing this information from another blog which helped me solve similar issue.
So i finally found the solution. I'm not even sure anyone will ever
enter this thread again, but I'll post it anyway, because this issue
drove me insane and i hope i can help other people in this situation.
SO, apparently windows 8.1 drivers are flawed, and in order to fix
this, you have to download windows 8 or 7 version of the driver. You
then have to run it in windows 7 compatibility mode(right
click-properties-compatibility tab-check the compatibility box and
select windows 7) and voila! Just install it as usual and you're good
to go.
answered May 18 '16 at 15:31
SankarSankar
1
1
Welcome to Super User. Three suggestions to improve your answer: 1) Any time you quote or refer to a source, include a link to it for attribution and reference. 2) This isn't a universal solution and you say you used it for something similar, but not the exact problem. Information about the exact issue that this was for and for which you had success is important. 3) Instead of quoting every word, use just the portions that provide the answer (leave out the unnecessary commentary before "apparently Windows 8.1 drivers...).
– fixer1234
May 18 '16 at 17:58
add a comment |
Open Device Manager, select your Bluetooth driver, open its properties and uncheck "Allow the computer to turn off this device to save power".
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
add a comment |
If the PC can´t find the mouse driver it would say something like 'Unknown device'. What you need to do then, is to download the identity of the mouse so the PC would know which driver you are trying to connect.
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
answered Apr 25 '16 at 14:09
ArminArmin
1
This doesn't quite answer the question. The OP says the disconnect is for a few seconds only.
– Burgi
Apr 25 '16 at 15:16
This answer doesn't pertain to this question. The problem was the mouse intermittently disconnecting, not a complete failure.
– Chris
Apr 28 '16 at 11:48
add a comment |
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3 Answers
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3 Answers
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active
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active
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votes
Not sure whether you got this issue resolved. Just sharing this information from another blog which helped me solve similar issue.
So i finally found the solution. I'm not even sure anyone will ever
enter this thread again, but I'll post it anyway, because this issue
drove me insane and i hope i can help other people in this situation.
SO, apparently windows 8.1 drivers are flawed, and in order to fix
this, you have to download windows 8 or 7 version of the driver. You
then have to run it in windows 7 compatibility mode(right
click-properties-compatibility tab-check the compatibility box and
select windows 7) and voila! Just install it as usual and you're good
to go.
answered May 18 '16 at 15:31
SankarSankar
1
1
Welcome to Super User. Three suggestions to improve your answer: 1) Any time you quote or refer to a source, include a link to it for attribution and reference. 2) This isn't a universal solution and you say you used it for something similar, but not the exact problem. Information about the exact issue that this was for and for which you had success is important. 3) Instead of quoting every word, use just the portions that provide the answer (leave out the unnecessary commentary before "apparently Windows 8.1 drivers...).
– fixer1234
May 18 '16 at 17:58
add a comment |
Not sure whether you got this issue resolved. Just sharing this information from another blog which helped me solve similar issue.
So i finally found the solution. I'm not even sure anyone will ever
enter this thread again, but I'll post it anyway, because this issue
drove me insane and i hope i can help other people in this situation.
SO, apparently windows 8.1 drivers are flawed, and in order to fix
this, you have to download windows 8 or 7 version of the driver. You
then have to run it in windows 7 compatibility mode(right
click-properties-compatibility tab-check the compatibility box and
select windows 7) and voila! Just install it as usual and you're good
to go.
answered May 18 '16 at 15:31
SankarSankar
1
1
Welcome to Super User. Three suggestions to improve your answer: 1) Any time you quote or refer to a source, include a link to it for attribution and reference. 2) This isn't a universal solution and you say you used it for something similar, but not the exact problem. Information about the exact issue that this was for and for which you had success is important. 3) Instead of quoting every word, use just the portions that provide the answer (leave out the unnecessary commentary before "apparently Windows 8.1 drivers...).
– fixer1234
May 18 '16 at 17:58
add a comment |
Not sure whether you got this issue resolved. Just sharing this information from another blog which helped me solve similar issue.
So i finally found the solution. I'm not even sure anyone will ever
enter this thread again, but I'll post it anyway, because this issue
drove me insane and i hope i can help other people in this situation.
SO, apparently windows 8.1 drivers are flawed, and in order to fix
this, you have to download windows 8 or 7 version of the driver. You
then have to run it in windows 7 compatibility mode(right
click-properties-compatibility tab-check the compatibility box and
select windows 7) and voila! Just install it as usual and you're good
to go.
answered May 18 '16 at 15:31
SankarSankar
1
Not sure whether you got this issue resolved. Just sharing this information from another blog which helped me solve similar issue.
So i finally found the solution. I'm not even sure anyone will ever
enter this thread again, but I'll post it anyway, because this issue
drove me insane and i hope i can help other people in this situation.
SO, apparently windows 8.1 drivers are flawed, and in order to fix
this, you have to download windows 8 or 7 version of the driver. You
then have to run it in windows 7 compatibility mode(right
click-properties-compatibility tab-check the compatibility box and
select windows 7) and voila! Just install it as usual and you're good
to go.
answered May 18 '16 at 15:31
SankarSankar
1
answered May 18 '16 at 15:31
SankarSankar
1
answered May 18 '16 at 15:31
SankarSankar
1
answered May 18 '16 at 15:31
SankarSankar
1
1
1
Welcome to Super User. Three suggestions to improve your answer: 1) Any time you quote or refer to a source, include a link to it for attribution and reference. 2) This isn't a universal solution and you say you used it for something similar, but not the exact problem. Information about the exact issue that this was for and for which you had success is important. 3) Instead of quoting every word, use just the portions that provide the answer (leave out the unnecessary commentary before "apparently Windows 8.1 drivers...).
– fixer1234
May 18 '16 at 17:58
add a comment |
1
Welcome to Super User. Three suggestions to improve your answer: 1) Any time you quote or refer to a source, include a link to it for attribution and reference. 2) This isn't a universal solution and you say you used it for something similar, but not the exact problem. Information about the exact issue that this was for and for which you had success is important. 3) Instead of quoting every word, use just the portions that provide the answer (leave out the unnecessary commentary before "apparently Windows 8.1 drivers...).
– fixer1234
May 18 '16 at 17:58
1
1
Welcome to Super User. Three suggestions to improve your answer: 1) Any time you quote or refer to a source, include a link to it for attribution and reference. 2) This isn't a universal solution and you say you used it for something similar, but not the exact problem. Information about the exact issue that this was for and for which you had success is important. 3) Instead of quoting every word, use just the portions that provide the answer (leave out the unnecessary commentary before "apparently Windows 8.1 drivers...).
– fixer1234
May 18 '16 at 17:58
Welcome to Super User. Three suggestions to improve your answer: 1) Any time you quote or refer to a source, include a link to it for attribution and reference. 2) This isn't a universal solution and you say you used it for something similar, but not the exact problem. Information about the exact issue that this was for and for which you had success is important. 3) Instead of quoting every word, use just the portions that provide the answer (leave out the unnecessary commentary before "apparently Windows 8.1 drivers...).
– fixer1234
May 18 '16 at 17:58
add a comment |
Open Device Manager, select your Bluetooth driver, open its properties and uncheck "Allow the computer to turn off this device to save power".
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
add a comment |
Open Device Manager, select your Bluetooth driver, open its properties and uncheck "Allow the computer to turn off this device to save power".
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
add a comment |
Open Device Manager, select your Bluetooth driver, open its properties and uncheck "Allow the computer to turn off this device to save power".
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
Open Device Manager, select your Bluetooth driver, open its properties and uncheck "Allow the computer to turn off this device to save power".
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
answered Feb 26 '17 at 13:59
Quan LiQuan Li
1
1
add a comment |
add a comment |
If the PC can´t find the mouse driver it would say something like 'Unknown device'. What you need to do then, is to download the identity of the mouse so the PC would know which driver you are trying to connect.
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
answered Apr 25 '16 at 14:09
ArminArmin
1
This doesn't quite answer the question. The OP says the disconnect is for a few seconds only.
– Burgi
Apr 25 '16 at 15:16
This answer doesn't pertain to this question. The problem was the mouse intermittently disconnecting, not a complete failure.
– Chris
Apr 28 '16 at 11:48
add a comment |
If the PC can´t find the mouse driver it would say something like 'Unknown device'. What you need to do then, is to download the identity of the mouse so the PC would know which driver you are trying to connect.
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
answered Apr 25 '16 at 14:09
ArminArmin
1
This doesn't quite answer the question. The OP says the disconnect is for a few seconds only.
– Burgi
Apr 25 '16 at 15:16
This answer doesn't pertain to this question. The problem was the mouse intermittently disconnecting, not a complete failure.
– Chris
Apr 28 '16 at 11:48
add a comment |
If the PC can´t find the mouse driver it would say something like 'Unknown device'. What you need to do then, is to download the identity of the mouse so the PC would know which driver you are trying to connect.
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
answered Apr 25 '16 at 14:09
ArminArmin
1
If the PC can´t find the mouse driver it would say something like 'Unknown device'. What you need to do then, is to download the identity of the mouse so the PC would know which driver you are trying to connect.
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
answered Apr 25 '16 at 14:09
ArminArmin
1
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
edited Apr 26 '16 at 11:00
Robotnik
2,05521838
2,05521838
answered Apr 25 '16 at 14:09
ArminArmin
1
answered Apr 25 '16 at 14:09
ArminArmin
1
answered Apr 25 '16 at 14:09
ArminArmin
1
1
This doesn't quite answer the question. The OP says the disconnect is for a few seconds only.
– Burgi
Apr 25 '16 at 15:16
This answer doesn't pertain to this question. The problem was the mouse intermittently disconnecting, not a complete failure.
– Chris
Apr 28 '16 at 11:48
add a comment |
This doesn't quite answer the question. The OP says the disconnect is for a few seconds only.
– Burgi
Apr 25 '16 at 15:16
This answer doesn't pertain to this question. The problem was the mouse intermittently disconnecting, not a complete failure.
– Chris
Apr 28 '16 at 11:48
This doesn't quite answer the question. The OP says the disconnect is for a few seconds only.
– Burgi
Apr 25 '16 at 15:16
This doesn't quite answer the question. The OP says the disconnect is for a few seconds only.
– Burgi
Apr 25 '16 at 15:16
This answer doesn't pertain to this question. The problem was the mouse intermittently disconnecting, not a complete failure.
– Chris
Apr 28 '16 at 11:48
This answer doesn't pertain to this question. The problem was the mouse intermittently disconnecting, not a complete failure.
– Chris
Apr 28 '16 at 11:48
add a comment |
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Do you have the most recent Mouse and Keyboard Center installed (select your OS with the first dropdown menu to see the download link)?
– user33758
Feb 16 '15 at 14:11
I am using native Windows 7 bluetooth mouse functionality. I will download that software and report back.
– Chris
Feb 16 '15 at 14:15
I am continuing to experience the same problem even after downloading the Mouse and Keyboard Center software. The problem has become worse in recent days and the system log continues to show the same error as quoted in the original question.
– Chris
May 8 '15 at 15:57
have same problem, found others to have the same issues too
– Stefan Rogin
Jan 3 '16 at 2:51
1
I have the same problem with this device. It doesn't seem to matter what device it is paired to... after several hours of use it stops functioning after being paired with two different laptops, a tablet, or my desktop computer. It will work again after being removed from paired devices then re-paired.
– Michael
May 9 '18 at 0:06